Dedicated, resourceful and motivated administrative professional with demonstrated interpersonal and organizational skills
*Collaborative approach and mindset with flexibility to meet continually evolving deadlines
*Great oral and written communication abilities
Microsoft Office (Word, Excel, PowerPoint, Outlook, and Adobe Acrobat), I, SOFTWARES ETC., Social Networking (LinkedIn, Twitter, and Facebook)
Bachelor of Arts: History May 2012Worcester State UniversityWorcester, MAMinor: Political Science
Master of Science: Political Science/International Relations2017Suffolk UniversityBoston , MA, USA
Logistics Manager05/2016 to CurrentAmazonChelsea, MA
Directly managed the workflow of associates sorting thousands of customer orders for delivery.
Provided operational leadership in the day to day duties of managing a delivery station, including allocating labor, providing training and support, conducting quality assurance reviews.
Built and assigned optimized delivery routes ensuring efficiency in meeting and exceeding customer needs.
Was a part of the launch of the first Amazon delivery station in the Boston area
Production Supervisor03/2014 to 03/2015TJX CompaniesWorcester, MA
Managed 20 - 40 associates, shifting labor hours to maximize production of merchandise daily.
Analyzed associate performance data related to Engineered Standards, as well as coach and counsel to implement more efficient work methods to improve performance.
Responded to and researched associate payroll inquiries and collaborated with HR to provide resolutions.
Operations Specialist08/2013 to 01/2014TJX CompaniesMarlborough, MA
Submitted Purchase Order's/overlooked invoices related to requests for supplies from the various TJ Maxx, Marshalls and HomeGoods stores throughout the nation.
Assisted with the creation and maintenance of auctions for contractors and suppliers to bid on a variety of services needed by TJX's operating stores and distribution centers.
Created andmanaged spreadsheets to ensure accurate information received regarding suppliers and requests for documentation and quotes.
Participant Services Representative05/2012 to 07/2013MercerNorwood, MA
Responsible for fielding incoming calls from plan participants and providing accurate responses regarding defined benefit retirement plans.
Ensure that all transactions are submitted in a timely and accurate manner.
Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
Experience in managing databases and customer records.
Fellowships and Awards
Massachussetts State College Athletic Conference All Academic Team:
Fall 2010; Spring 2010; Spring 2011
Worcester State University Celebration of Scholarship
Final Paper: Political Theory
"Individual Liberties and the USA Patriot Act"
Worcester, MA, April 2011
Phi Alpha Theta (Upsilon-Rho Chapter) (F?T): National History Honor Society