Implements Agile Scrum Methodlogy as a framework for managing processes. Manages day-to-day operations of time cost and scope for the Business and Customer. Demonstrates process improvements approach to being able to identify and
eliminate non-value adding activities. Experienced performing in high-end professional offices interacting with CEO's, Directors, senior staff, and following directives in a detailed oriented fashion, as well as developing business rapport with co-workers, Supervisors and Vendors. Excellent organizational skills applied to my education and practicum coursework in the Georgia Tech Project Management Program and Scrum Alliance Professional Developement.
Logistics Inventory Asset Manager02/2014 to CurrentVizTechDuluth, GA
Manages comprehensive equipment list and licensing information to ensure all Service Level Agreements are met daily.
Creates mock training environments for new logistical employees to prevent errors and inaccuracies within the Logistics Department.
Communicate freight transportation information to customers or suppliers, using transportation management or electronic freight information systems to improve efficiency, speed or quality of transportation.
Plan or implement improvements to internal or external logistic systems or processes.
Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
Collaborates with other departments to integrate logistics with business systems and processes, such as customer sales order management, accounting or shipping.
Analyze the final impact of the proposed logistics changes, such as routing shipping product volume or carrier.
Directs distribution center operation to ensure achievement of cost, productivity, accuracy or time line objectives.
Recommends purchase of new or improved technology, such as automated systems.
Ensure carrier compliance with company policies and procedures for product transit and delivery.
Supervises the work of logistics coordinators shippers and receivers.
Operations Manager06/2011 to 01/2014New Health DentistryDunwoody, GA
Welcome guests at check in and collect payments when checking out.
Accurately prepares medical consent forms before each service is provided.
Manages high volume calls, ability to multi-task seamlessly.
Accurately schedules, changes, confirm and cancel appointments.
Assist service providers to increase, attract and retain guests consistently.
Result driven proactively takes initiative and seeks solutions to achieve results.
Maintain records of orders and follows up with vendors on shipment deliveries.
Set Doctors schedule to reflect patient's surgery procedures.
Proven professional demeanor and ability to use good judgment and discretion when dealing with confidential information and conform to HIPPA regulations.
Manages annual budgeting process and responsible for cost monitoring.
Directly supervises Dental Assistants and Dental Coordinator in accordance with best practices of New Heath Dentistry policies and procedures.
Operations Manager01/2006 to 01/2011City of Atlanta Department of Parks and RecreationAtlanta, GA
Provided administrative support to Director and seven Senior Level Executes Processed monthly ATL STATS report reflecting supporting documents and budget criteria for general Trust Fund accounts utilizing Oracle Software.
Collaborated with MSO and Procurement department weekly balancing STATS and PO accurately and concisely post payments for final account Master copy.
Earned solid reputation in first level resolving solutions and trouble shooting complex issues including generating Remedy tickets assigned to IT Staff.
Positively provide appropriate and immediate responses to all requests by vendors ensuring ultimate communication and complete guest satisfaction.
Collaborated with departmental managers and IT team weekly regarding STATS for master reports to be accurate, utilized remedy to record and track issues.
Create remedy tickets to be resolved by appropriate team within the Department of Technology regarding ORACLE software.
Created and updated status on Outstanding Help Desk Tickets that were resolved, incomplete or pending.
Insurance Claims Adjuster01/1998 to 01/2006Alpharetta, GA
Handled 1st and 3rd party personal lines automobile insurance and property damage insurance claims.
Managed claims for automobiles, varieties of mobile equipment and non-auto related property damage.
Adjusted claims with varying degrees of complexity and severity, coverage issues and liability determination.
Reviewed, analyzed coverage and applied policy conditions, provisions, exclusions and endorsements pertinent to claims.
Investigated facts to establish negligence, determination liability, recover and negotiate resolutions as appropriate.
Wrote denial letters, Reservation of Rights and other routine and complex correspondence to insured's and claimants.
Handled litigation on assigned cases.
Developed litigation plan, tracked and controlled legal expenses; reviewed claims and prepared submission for arbitration.
Identified subrogation opportunities; review demands and negotiated adverse action Ensure that drafts are issued as claim payments are pre pared and liability releases for adjusted claims are obtained.
High School Diploma: Business ManagementGeorgia Institute of Technical College Professional DevelopementAtlanta, GA, United States
Business / ManagementGwinnett Technical CollegeBusiness / Administration presently attending
Versed in Dental Terminology, maintains office budget, manage Dental Assistants and dental staff schedule.
Performed Data-Entry of Dental Forms into Dental Software program.
Implemented Best Practices and compliant with OSHA guidelines.
Help Desk Support liason between technical support and executive staff, creating remedy tickets for Information Systems environment.
Created Analitical Statistics Report monthly untilizing power point.
Managed Exceutive Directors schedules utilized Microsoft Access and Office.
Utilized Oracle software to enter Procurement Purchase Orders.
Adjusted Automobile Insurance and Property Damage claims for Fortune 500 Insurance Company Travelers Property Casualty.
Arbitrated legal automobile cases, issued letter of agreement to negotiate litigations.
Manages Logistics Department for Hardware Services Company, implements policies and procedures to ensure Service Level Agreements are met.
Innate ability to problem solve, anticipates non-efficient scenarios to prevent problems.
Create accurate processes to Project Manage Tasks and Scrap Projects.
Uses Agile Scrum Methodology framework for managing processes. Maintains records of Service Level Agreements, communiates with Procurement department routing sales to attract and retain various Vendor Accounts.
Self-motivated, manages Shipping and Recieving in the ware house to process hourly transactions and ahieve daily high volume shipments in Logistics Depot Department.
Trouble shoots and takes intiative resolve problems.