Detail-oriented and goal-driven customer service professional possessing exceptional communication, leadership and organizational skills. Demonstrated ability to streamline operation that increase efficiency and company profit. Excellent qualifications in all areas of customer relations, and customer service. Problem solver that identifies and resolves challenges effectively and efficiently. Passion for winning, team player.
Shipping and receiving professional
Exceptional communication skills
Creative problem solver
Logistics Customer Service Representative, 05/2014 to Current RCMA Americas, Inc. – Uniontown, OH 44685
Developed reputation as an efficient service provider with high levels of accuracy.
Answered calls and addressed customer inquiries, solving problems and providing resolutions.
Served as the main liaison between customers, management and sales team.
Data entry on all Buy and Sale contracts/Accuruals US and overseas shipments
Tracked shipments and confirmed receipt of shipments to warehouse and or customer. Including overseas shipments.
Preparation/Shipping Hazardous Materials
Processed numerous daily invoices and billed renewed invoices to clients.
Routinely answered customer questions regarding merchandise and pricing.
Obtained freight quotes to secure best rate for RCMA Inc. and or customer.
Processed suppliers invoices for payment within specific payment terms.
Prepared bank wire transfer letters.
Generated warehouse release and forwarded to the warehouse.
Processed documents for Customs Clearance with Broker-Overseas orders.
Preparation of shipping hazardous materials
Asked open-ended questions to assess customer needs.
Recommended alternative items if product was out of stock.
Loan Originator, 05/2013 to 04/2014 North Akron Savings Bank – 158 East Cuyahoga Falls Avenue Akron, OH 44310
Directly responsible for originating mortgages for home purchases, refinance, and new home construction.
Solidify contracts with local realtors, contractors, financial advisors, and other referral sources
Meet all potential borrowers, and requested inspections on all properties for requested financing.
Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance within the bank guidelines.
Assembled all required documentation for processing and underwriting on each transaction.
Prepared and presented all related deal points to the Loan Committee when required.
Effectively developed, maintained, and grew the loan departments portfolio.
Business Development Manager, 09/2009 to 05/2013 Coca Cola Refreshments – 1560 Triplett Boulevard AKron, OH 44306
Directly responsible for the management, planning, and administration of sales and distribution of beverages with in a designated sales territory.
Top Sales recognition, exceeding new business monthly forecast.
Initiate and completion of all customer contracts, proposals, and bids.
Owned the account relationship and exceeded revenue objects and sales quotes.
Prospected, cold called, and developed new accounts while maintaining and growing existing accounts.
Executed the Look of Success in all outlets, sell and implemented campaigns, and sold promotional programming.
Owned the account relationship and exceeded revenue objectives and sales quotas.
Communicated with store managers regarding back order availability, future inventory and special orders.