Locate Technician Resume Example
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LOCATE TECHNICIAN
Professional Summary
Experienced Supervisor with over 20 years of experience in the locate industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Locate Technician08/2001 to 09/2005
Acrt, Inc. – Gustine , CA
Acrt, Inc. – Gustine , CA
- Observed company safety rules and regulations to minimize workplace accidents and reduce claims.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Maintained solid safety record with no OSHA-recordable incidents.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled One call ticket load every day to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved Locate problems, improved operations and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Saved company profits by implementing cost-saving initiatives that addressed long-standing problems.
Supervisor08/2005 to 09/2010
Kohler – Atlanta , GA
Kohler – Atlanta , GA
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Maintained solid safety record with no OSHA-recordable incidents.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled One call ticket load Everyday to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Oversaw and optimized work of 10 or more locate technicians performing high-quality work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Boosted group production 20% by devising and deploying improved routing approach.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Measured team performance and reported metrics to leadership team members.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
- Worked with management team to implement proper division of responsibilities.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Repaired Locate equipment to keep jobs moving smoothly, informing Equipment department of major machinery failures.
- Interviewed, hired and trained new employees for Locate Technician positions.
- Tracked and prepared daily reports of sales goals for Production to management.
- Maintained compliance with company policies, objectives and communication goals.
- Performed Yearly evaluations and reviews for 10 or more employees.
- Supported Locate Technicians to enforce Company regulations, laws and established policies throughout operational stages.
- Provided coaching and counseling to 10 or more employees to encourage professional growth as well as meet short- and long-term goals.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set overall vision and provided team leadership.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Utility Locate Supervisor 08/2010 to 09/2012
USIC Locating Services Inc. – City , STATE
USIC Locating Services Inc. – City , STATE
- Oversaw and optimized work of 10 or more locate technicians performing high-quality work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Boosted group production 20% by devising and deploying improved routing approach.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delegated tasks to others on grooming team.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
- Worked with management team to implement proper division of responsibilities.
- Repaired Locate equipment to keep jobs moving smoothly, informing equipment department of major machinery failures.
- Interviewed, hired and trained new employees for Locate Technician positions.
- Tracked and prepared daily reports of sales goals for Production to management.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Supported Manager to enforce Safety regulations, laws and established policies throughout operational stages.
- Provided coaching and counseling to 10 or more employees to encourage professional growth as well as meet short- and long-term goals.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved Locate problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving Locating issues.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for Safety meetings.
Private Locator 09/2012 to 06/2020
Self – City , STATE
Self – City , STATE
- Worked with customers to understand needs and provide better service.
- Travelled to customer locations in a
- Timely manner.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional client support.
Education
High School Education 05/1998Mize Attendance Center -
City
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Resume Overview
School Attended
- Mize Attendance Center
Job Titles Held:
- Locate Technician
- Supervisor
- Utility Locate Supervisor
- Private Locator
Degrees
- High School Education 05/1998
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