Lobby Officer
June 2014 to June 2014Securitas － Chicago, ILChicago, IL My duties are to monitor/observe customers, and to deter /report theft on a daily basis while providing excellent customer service. I report any suspicious activities to manager and staff. My duties are to provide assistant to medical staff /clients. I monitor cameras and lobby for any suspicious activities. I inform staff of any visitor arrivals, as well as log in any drop off for patients. I report any alarm/ maintenance issues.
Residential Security Officer
August 2012 to June 2014TITAN SECURITY － Chicago, IL Exceeded residents expectations, while providing security operations on a day to day basis, as well as assisting with move in/out procedures, patrol the residential building to make sure all doors were locked /secured, informed my supervisor of any suspicious activities. Security Officer/ Retail
Cashier/Concessionaire
January 2010 to January 2011Stellar Partners － Chicago, ILGreeted customers with a polite smile as they entered the store. Monitored entrances and exits for loss prevention support while assisting customers with sales an d/or promotions. Responded to security violations and checked visitors bags / merchandise. Answered customers' questions within a timely manner while building professional relationships for repeat business. Performed cashier responsibilities and assisted approximately 400 visitors daily. Exceeded sales goals and quotas on a daily, weekly, and monthly basis. Assisted O'hare passengers with general/directional requests.
Connection Specialist
January 2009 to January 2010COMCAST － Chicago, ILProfessionally greeted customers within a professional manner as they entered the Best Buy Store. Informed current and prospective customers about Comcast products, services and promotions. Built exceptional relationships with customers to exceed sales goals/quotas and to keep them informed about upcoming events Processed payments, troubleshoot equipment problems, sold merchandise and activated accounts. Supported Comcast's customer satisfaction policy and procedures. Monitored equipment onsite for loss prevention and maintained daily loss prevention report.
Sales Leader/Cashier
May 2008 to November 2009ANN TAYLOR LOFT － Chicago, ILProvided outstanding customer service and excellent etiquette while answering the telephone. Assisted customers' with various selections and purchases. Handled multiple challenges in a professional and calm manner. Implemented loss prevention techniques and public service protocol. Performed security walkthroughs within the fitting room and sales floor areas. Detected suspicious activity and reported incidents.
Bedding Assistant
November 2006 to August 2007LINENS N THINGS － Chicago, ILReplenished, stocked and filled online orders. Assisted customers with home furnishing, . kitchen appliances, and bedding merchandise questions. Prepared displays according to plan-. a-grams. Worked independently and within a team.
Furniture Consultant
September 1999 to January 2006THE BABYS ROOM － Chicago, ILProvided exceptional customer service and effectively communicated with customers. Designed rooms, processed furniture orders and customized orders when needed. Assisted expected family members with their baby shower details. Demonstrated safety requirements pertaining to each furniture restriction. Followed opening and closing procedures. Conducted security checks while searched for unsafe conditions. Monitored sales floor and recognized security issues. Informed customers of furniture deliveries. Processed bank deposits as needed.
20 hour Security Training : Security Training, 2012PYRAMID CAREER INSTITUTE － Chicago, IL, USDiploma: Present PYRAMID CAREER INSTITUTE - Chicago, IL
Creative WritingHarold Washington CollegeCertificate Six week security training including 20 hour PERC, specialized occupational skills, and preparation for college entry
High School Diploma : Business, 1983HARLAN Career Academy － Chicago, IL, USHigh School Diploma : Business, 1983 HARLAN Career Academy - Chicago, IL I learned computer programming and business
