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Lobby Officer Resume Example

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LA
LOBBY OFFICER
Professional Summary

Safety-conscious Security Guard with excellent communication skills and eye for detail. Physically dexterous with ability to monitor premises through advanced security cameras. Adept at handling and resolving conflicts professionally. Skilled Security Officer offering over 20 + years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds. Focused, detail-oriented Security Guard with more than 7 years protecting corporate assets and maintaining safety. Observant Security Officer with strong track record of identifying threats and irregularities quickly and effectively. In-depth knowledge of various commercial security systems and control room surveillance technology. Detail-oriented professional possessing high ethical standards and strong moral fitness. Security Officer with strong background in management, supervision, training and customer service.

Skills
  • Professional demeanor
  • Security operations experience
  • Keen observer
  • Security camera monitoring
  • Legible report writing
  • Superb surveillance skills
  • Safety and security
  • Customer service
  • English fluency
  • Emergency awareness
  • Knowledge of supervisory concepts
  • Document preparation
  • Emergency response
  • Crime prevention
  • Staff management
  • Punctuality
  • Communication skills
  • Reporting skills
  • Verbal and written communication
  • Surveillance
  • Bilingual(Spanish) fluency
Work History
06/2020 to CurrentSecurity ProfessionalAllied Universal Security Services | Naperville, IL
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
07/2016 to 06/2020Lobby OfficerHarvard Protection Services | Elk Grove Village, IL
  • Checked and verified photo identification prior to granting facility access
  • Reported irregularities such as fire and safety hazards to maintenance
  • Oversaw premises, including entry and exit of up to 1000 employees and visitors daily
  • Secured personal and company goods against robbery, vandalism and illegal entry
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Participated in staff meetings, special events and professional development activities
  • Monitored employee activities, confirming compliance with security regulations
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations
  • Activated alarms and alerted fire, medical or law enforcement personnel for different types of incidents
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
  • Responded quickly to emergency situations, typically within minutes of alarm sounding to assess and deflect issues
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Maintained open communication with security team members and building supervisors via radios, telephones, digital means and Email
  • Secured entrances and exits via physical presence and careful monitoring of CCTV
  • Informed violators of applicable rules and removed unauthorized individuals from premises
  • Applied expertise toward preventing criminal actions, vandalism and overall misconduct at Corporate facilities
  • Prepared regular written logs and incident report at close of each shift for distribution to DOS
  • Offered every employee, visitor and customer courteous and professional support
  • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
  • Updated shift logs and produced daily reports outlining security activities and specific incidents
  • Provided excellent service to guests and employees
  • Maintained composure and professionalism while screening visitors during high volume periods
06/2013 to 07/2016Lobby OffiicerTitan Security | Chicago, IL
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
  • Completed full building and grounds patrols every Hour to spot and investigate concerns
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
  • Completed DAR reports by recording observations and occurrences and interviewing witnesses following ALL incidents
  • Responded quickly to incidents and assessed active situations for security concerns
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Prepared regular written logs and incident report at close of each shift for distribution to Supervisor
  • Responded quickly to emergency situations, typically within 1 minute of alarm sounding to assess and deflect issues
  • Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations
  • Maintained composure and professionalism while screening visitors during high volume periods
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
  • Provided excellent service to guests and employees
  • Identified violators and escorted departing personnel to guard against theft of property
  • Monitored employee activities, confirming compliance with security regulations
  • Oversaw premises, including entry and exit of up to 1000 employees and visitors daily
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
  • Reported irregularities such as fire and safety hazards to maintenance
  • Operated over 30 surveillance cameras to monitor interior and exterior public areas and entrances
  • Resolved complaints and issues involving both guests and employees
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Checked and verified photo identification prior to granting facility access
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Secured personal and company goods against robbery, vandalism and illegal entry
05/2011 to 06/2013Security GuardIntertech Group Inc. | Elmhurst, IL
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
  • Completed full building and grounds patrols every Hour to spot and investigate concerns
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
Education
01/2013High School DiplomaPacific High School, Richmond, VA
Certifications
  • IL Guard license P.E.R.C. Active
  • 20 Hour Basic Certification
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • Allied Universal Security Services
  • Harvard Protection Services
  • Titan Security
  • Intertech Group Inc.

School Attended

  • Pacific High School

Job Titles Held:

  • Security Professional
  • Lobby Officer
  • Lobby Offiicer
  • Security Guard

Degrees

  • 01/2013 High School Diploma

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