loan officer head bank teller resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

TELLER Experienced HEAD TELLER with over 10 years of experience in BANKING. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
PULASKI COUNTY HIGH SCHOL Dublin, VA, Expected in 06/1979 High School Diploma : - GPA :
Work History
Shipmonk - LOAN OFFICER /Head Bank Teller
Bay Shore, NY, 06/2014 - Current
  • Demonstrated increased knowledge of company products and equipment.
  • Documented all changes and actions in computer-based tracking system.
  • Facilitated maintenance team training procedures to align with company standards.
  • Handled 15-30 calls per HOUR to address customer inquiries and concerns.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on tIME
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Capitalsource - GENERAL MANAGER
Ontario, CA, 08/1998 - 06/2020
  • Maximized efficiency by coaching and mentoring 16-20 personnel on FOOD SERVICE principles, industry practices, company procedures and COMPUTER system.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Assessed financial statements and DAILY reports to performance, develop targeted improvements and implement changes resulting in COST EFFECTIVNESS.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Received superior customer service satisfaction scores for 15 YEARS consecutive quarters.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased monthly staff retention rate by 80% after implementing new training programs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [NumbS BY 75]%.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced operational risks while organizing sales and DAILY TREND data to forecast performance trends.
  • Identified and capitalized on community business opportunities with effective networking.
  • Improved productivity while reducing staffing and operational costs by 50%.
  • Directed work of COOKS and DRIVER teams to deliver exceptional client experiences.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Streamlined office operations through BUDGETING and FOOD COST, realizing significant improvements in OVERALL functions.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Maintained organized, safe and clean RESTURANT facility to keep productivity high and maximize customer satisfaction.
  • Discovered areas of improvement by generating MONTHLY operational and sales reports.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Implemented innovative programs, including BONUS program to increase employee loyalty and reduce turnover.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
City, STATE, 08/2011 - 06/2014
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to [Job title]s.
  • Removed mutilated currency from circulation.
  • Sold and cross-sold bank products to new and existing customers.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Turned in excess cash to maintain drawer security.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Reconciled cash drawer and resolved discrepancies.
  • Placed orders for customer checks and verified starting numbers.
  • Provided customer records on demand, including account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted estimated [Number] customers each [Timeframe] and remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with compromised debit cards and isJessicad new credentials.

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School Attended


Job Titles Held:

  • LOAN OFFICER /Head Bank Teller
  • Bank Teller


  • High School Diploma

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