LMII Operations Manager Resume Example DSC Logistics

LMII OPERATIONS MANAGER

Summary

Focused, management professional with twenty-three years of experience leading and developing high-performance teams in high volume, fast paced distribution and supply chain environments. Consistent results in meeting or exceeding aggressive customer performance metrics ensuring customer satisfaction. Posses Six Sigma Green Belt, ISO 9001:2008 and Lean principle's experience that allow for the analysis, evaluation and implementation of processes that result in continual improvement or a reduction in cost. Effective communicator who strives to establish strong relationships with external and internal customers that are built on collaboration, trust and integrity.

Highlights

Lean Six Sigma Green Belt certified
Experienced in ISO 9001:2008 quality systems
Member of the ISO quality management group (QMG)

Operations management professional
Certified Trainer
Member of the Lean implementation team

Experience

LMII Operations Manager
December 2007 to CurrentDSC Logistics － Colonial Heights, VA

Provide leadership for the safe, accurate and productive receipt, storage and shipment of Altria's finished tobacco products.
Products include PMUSA cigarettes, John Middleton Company cigars and pipe tobacco, United States Smokeless Tobacco moist tobacco products and NuMark nicotine derived products
Provide guidance and leadership for three logistics managers, and fifty hourly employees
Provide direction and leadership to achieve aggressive contractual objectives
Oversight of a shipping department that achieved a 2014 year to date shipping accuracy of 99.9999% while maintaining a 2.52 SLC damage rate
Oversight of a receiving department that consistently meets established objectives
Promoted a safe work environment that resulted in zero OSHA recordable accidents in areas of responsibility
Conduct frequent data analysis to gauge performance, identify trends and assess areas for continual improvement
Participate in crafting the annual Altria budget and determine staffing needs based on projected volume
Conduct new hire orientation and annual safety training as required.
Member of the ISO quality management group
Conduct quarterly presentations to the warehouse staff to communicate operational results
Participate in monthly budget reviews with Atlria
Participate in quality planning with Altria on new initiatives
Facilitate customer and vendor tours and presentations
Member of the Lean implementation team at Colonial Heights
Served as the proxy in the absence of the General Manager

Senior LMI
June 2000 to December 2007DSC Logistics － Colonial Heights, VA

Provided leadership, guidance and support for all of the B-shift operations that included receiving, shipping and quality assurance
Served as the primary contact point for any issues, concerns or directions from the Altria manufacturing center as it related to the B-shift operations
Provided direction and leadership to achieve aggressive contractual objectives in terms of the shifts' contribution
Participated in the evaluation and selection process between Manhattan Associates and Red Prairie in regards to Labor Management

LMI
September 1996 to June 2000DSC Logistics － Colonial Heights, VA

Provided leadership, guidance and support for the Domestic Receiving and Export Shipping departments during my tenure as an LMI
Assisted in the attainment of several contractual performance metrics as it related to the individual departments' contribution
Assisted in the initial installment of the ISO quality system including drafting process flows and work instructions
Attended process captain training at corporate
Became an ISO lead auditor and conducted several internal ISO audits as required by the standard

Shipping Area Manager
June 1991 to September 1996Wal-mart Stores INC － Colonial Heights, VA

Provided leadership for the safe, accurate and productive shipment of various products to regional Wal-Mart retail stores.
Provided leadership and guidance for two supervisors, four clerical personnel, four drop lot drivers and eighty five hourly personnel.
Conducted daily manpower planning to meet throughput demands.
New store coordinator acting as the liaison between the warehouse, traffic department and any new store.
Coordinate initial shipments for new stores that included shelving, fixtures, soft line products (clothing), hard line products in preparation for grand opening.
Realignment coordinator acting as the liaison for oncoming stores to be serviced by the current distribution center and out- going stores to be serviced by another distribution center.

Education

High School Diploma : General, 1989Prince George High School － Prince George, VA

BusinessRichard Bland Collage － Petersburg, VA

Completed three full semesters

CertificateUniversity of Illinois BIS － Naperville, IL

Six Sigma Green Belt Certification 2011

Skills

Enterprise E-time

AS/400 Warehouse Management systems

Intermediate Microsoft Suite user

Resume Overview

Companies Worked For:

DSC Logistics
Wal-mart Stores INC

School Attended

Prince George High School
Richard Bland Collage
University of Illinois BIS

Job Titles Held:

LMII Operations Manager
Senior LMI
LMI
Shipping Area Manager

Degrees

High School Diploma : General , 1989
Business
Certificate

LMII Operations Manager Resume Example

Resume Score: 100%

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