LMII Operations Manager Resume Example
Focused, management professional with twenty-three years of experience leading and developing high-performance teams in high volume, fast paced distribution and supply chain environments. Consistent results in meeting or exceeding aggressive customer performance metrics ensuring customer satisfaction. Posses Six Sigma Green Belt, ISO 9001:2008 and Lean principle's experience that allow for the analysis, evaluation and implementation of processes that result in continual improvement or a reduction in cost. Effective communicator who strives to establish strong relationships with external and internal customers that are built on collaboration, trust and integrity.
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December 2007 to CurrentDSC Logistics － City , STATE
- Provide leadership for the safe, accurate and productive receipt, storage and shipment of Altria's finished tobacco products.
- Products include PMUSA cigarettes, John Middleton Company cigars and pipe tobacco, United States Smokeless Tobacco moist tobacco products and NuMark nicotine derived products
- Provide guidance and leadership for three logistics managers, and fifty hourly employees
- Provide direction and leadership to achieve aggressive contractual objectives
- Oversight of a shipping department that achieved a 2014 year to date shipping accuracy of 99.9999% while maintaining a 2.52 SLC damage rate
- Oversight of a receiving department that consistently meets established objectives
- Promoted a safe work environment that resulted in zero OSHA recordable accidents in areas of responsibility
- Conduct frequent data analysis to gauge performance, identify trends and assess areas for continual improvement
- Participate in crafting the annual Altria budget and determine staffing needs based on projected volume
- Conduct new hire orientation and annual safety training as required.
- Member of the ISO quality management group
- Conduct quarterly presentations to the warehouse staff to communicate operational results
- Participate in monthly budget reviews with Atlria
- Participate in quality planning with Altria on new initiatives
- Facilitate customer and vendor tours and presentations
- Member of the Lean implementation team at Colonial Heights
- Served as the proxy in the absence of the General Manager
June 2000 to December 2007DSC Logistics － City , STATE
- Provided leadership, guidance and support for all of the B-shift operations that included receiving, shipping and quality assurance
- Served as the primary contact point for any issues, concerns or directions from the Altria manufacturing center as it related to the B-shift operations
- Provided direction and leadership to achieve aggressive contractual objectives in terms of the shifts' contribution
- Participated in the evaluation and selection process between Manhattan Associates and Red Prairie in regards to Labor Management
September 1996 to June 2000DSC Logistics － City , STATE
- Provided leadership, guidance and support for the Domestic Receiving and Export Shipping departments during my tenure as an LMI
- Assisted in the attainment of several contractual performance metrics as it related to the individual departments' contribution
- Assisted in the initial installment of the ISO quality system including drafting process flows and work instructions
- Attended process captain training at corporate
- Became an ISO lead auditor and conducted several internal ISO audits as required by the standard
June 1991 to September 1996Wal-mart Stores INC － City , STATE
- Provided leadership for the safe, accurate and productive shipment of various products to regional Wal-Mart retail stores.
- Provided leadership and guidance for two supervisors, four clerical personnel, four drop lot drivers and eighty five hourly personnel.
- Conducted daily manpower planning to meet throughput demands.
- New store coordinator acting as the liaison between the warehouse, traffic department and any new store.
- Coordinate initial shipments for new stores that included shelving, fixtures, soft line products (clothing), hard line products in preparation for grand opening.
- Realignment coordinator acting as the liaison for oncoming stores to be serviced by the current distribution center and out- going stores to be serviced by another distribution center.
Completed three full semesters
Six Sigma Green Belt Certification 2011
Enterprise E-time
AS/400 Warehouse Management systems
Intermediate Microsoft Suite user
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Resume Overview
School Attended
- Prince George High School
- Richard Bland Collage
- University of Illinois BIS
Job Titles Held:
- LMII Operations Manager
- Senior LMI
- LMI
- Shipping Area Manager
Degrees
- High School Diploma : General , 1989
Business
Certificate
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