Dedicated individual experienced in working with patients suffering from dementia and diabetes and mental health disabilities and ailments. Talented at assisting patients with daily living tasks, including cooking and cleaning. Committed to improving overall patient well-being and health through personal care and interactive engagement.
Skills
Client safety and first aid
Care plan management
Client documentation
Compassionate client care
Proper phone etiquette
Client satisfaction
Housekeeping
Active listening
Medication administration
Cash management experience
Wound care
Meal preparation
Physical therapy
Coordination skills
Experience
09/2020 to 02/2021
Live-In CaregiverLhc Group – Philadelphia, MS,
Improved patient outlook and daily living through compassionate care.
Supervised medication administration, personal hygiene and other activities of daily living.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Facilitated best care by developing strong and trusting rapport with patient.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Planned optimal meals based on established nutritional plans.
Documented client progress in charts and logbooks.
Assisted patients with such tasks as physical therapy excersizes and all of her daily life activities to alleviate burden on family members.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Prepared high-quality nutritious meals for patients with dementia and diabetes conditions to promote better overall health and improve eating habits.
Administered necessary medications as directed by care plan.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Helped clients stay happy and healthy by providing mental and emotional support.
Monitored client behaviors and emotional states, reporting concerns to Mrs. Ruth Ickert and Mrs. Carrie Sherman and documenting information in files.
Maintained clean and well-organized environment to promote client happiness and safety.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Tracked and reported clients' progress based on observations and conversations.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Monitored medications for patients with various conditions, including dementia and diabetes and kept watchful eye for side effects.
Monitored client's well-being, safety and comfort under direction of physician.
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Customer Service Represenative/Cashiering Team LeadCircle K Stores, Inc. – Middleburg, FL,
Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Escalated issues to correct individuals when typical procedures did not achieve resolution.
Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Volunteered to handle complaints and issues for manager during busy time periods.
Implemented company processes to effectively resolve customer service issues.
Made certain associates adhered to schedules to achieve service goals.
Motivated teams by recognizing and rewarding excellence.
Provided daily direction to call center associates.
Utilized recognition and reward tools frequently to recognize achievements.
Held monthly meetings with associates to provide constructive feedback on performance.
Set attainable daily, weekly and monthly goals and game plans.
Developed strategies to assist associates in meeting goals.
Supported associates career development by discussing potential for growth within company.
Assisted with recruiting and hiring perspective candidates.
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Fiscal Technician PayrollCircle K Stores, Inc. – Mount Pleasant, SC,
Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
Handled over 50 customers each day and processed transactions, including deposits and withdrawals.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Used dynamic research and interpersonal skills to swiftly resolve customer issues.
Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Adhered to regulatory and company security and audit procedures.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Created new programs that resulted in increasing productivity and customer satisfaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Recognized by management for providing exceptional customer service.
Leveraged microphone machine to input and compile data gathered from various sources.
Answered 25 calls per hour to assist with customer questions and concerns.
Improved profit margins by streamlining operations and workflow.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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Office Administrative Assistant Human ResourcesThe Boar's Head – Charlottesville, VA,
Supported human resources, controlling resume flow within applicant tracking system.
Submitted monthly, quarterly and weekly reports to HR Manager to track mandatory requirements.
Assisted with employee termination process to drive consistency and reduce discrimination claims.
Optimized traceability, developing organizational filing systems for confidential employee records and reports.
Developed and facilitated all new-hire orientations.
Created and managed more than 1,000 confidential personnel records.
Supported hundreds of clients in enrolling personnel and administering employee benefits.
Planned corporate events, conventions, meetings and gatherings.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
Automated office operations, including record tracking and data communications.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Developed and maintained training materials and benefits packets for new hires.
Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Coordinated training schedules and filed crucial administrative paperwork.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Verified previous employers and other references to determine applicants' employment acceptability.
Examined employee files to answer inquiries for assistance with personnel actions.
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Customer Service Rep/CashierMcFrugals Store – City, STATE,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Inspected items for damage and obtained replacements for customers.
Monitored sales events, added new merchandise and rang up purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new employees in cashiering procedures, offering assistance in resolving personal and job related issues.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Processed 100+ transactions per day with exceptional accuracy.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Received payments for in store purchases and issued receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
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Customer Service RepresentativeMajor Video – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Educated customers on special pricing opportunities and company offerings.
Answered 100+ inbound calls per day and directed to designated individuals or departments.
Upheld privacy and security requirements established by major video regulatory agencies.
Assisted approximately 50 customers each hour with renting out movies dvds,ect.and answering questions.
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School Attended
Sparks High School
South Puget Sound Community College
Job Titles Held:
Live-In Caregiver
Customer Service Represenative/Cashiering Team Lead
