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live chat agent resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Supply and Demand industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, while specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, while enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Complaint resolution
  • Report preparation
  • Credit card processing
  • Sales expertise
  • Inbound and Outbound Calling
  • Money handling abilities
  • POS systems expert
  • Shipping procedures understanding
  • Good listening skills
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Creative problem solving
  • CRM
  • Multi-line phone talent
Work History
10/2019 to 03/2020
Live Chat Agent Cma Cgm Group East Rutherford, NJ,
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Developed exemplary writing skills through continued correspondence with upwards of 1000 customers per day.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 45%.
12/2012 to 07/2014
Cashier Aldi Cicero, IL,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Efficiently processed new orders, and completed daily transactions with remarkable accuracy.
05/2009 to 12/2011
Front End Cashier Bristol Farms Rolling Hills Estates, CA,
  • Counted cash in register drawer at beginning and end of shift.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed credit card, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
08/2006 to 08/2007
Front Desk Representative Aimbridge Hospitality South Burlington, VT,
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw fast-paced front desk operations at busy hotel facility with as many as 500 nightly guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
Education
Expected in 06/2001 to to
High School Diploma:
Robert E. Lee - Springfield, VA,
GPA:
  • Continuing education in Computers

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Resume Overview

School Attended

  • Robert E. Lee

Job Titles Held:

  • Live Chat Agent
  • Cashier
  • Front End Cashier
  • Front Desk Representative

Degrees

  • High School Diploma

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