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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished management professional with diverse background in both business and the veterinary profession. Proven effective leader skilled in team collaboration and efficient workflows. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across the working environment and in relation to service provided to clients. Focused and meticulous in business objectives while maintaining cost-effective and efficient processes . Outstanding and empathetic communicator with fellow employees and self-motivation for high quality client care.

Work History
01/2017 to Current
Listing and Operations Manager Banfield Pet Hospital Davenport, FL,
  • Managed a team of 15-20 employees in a high-volume and high stress environment
  • Created efficient workflows between collaborating groups
  • Solved team issues with budgetary and staff needs in mind
  • Project management: assigned tasks to team members, monitored progress, and timing completion on strict deadlines
  • Created and implemented new operational procedures for efficiency
  • Created on-boarding procedures and training guides to implement new processes or train new employees
  • Managed high workload while not sacrificing high quality service to clients
  • Created organizational systems for data, client information, paperwork etc.
  • Coordination with third-party service providers
10/2019 to 03/2020
Veterinary Assistant Banfield Pet Hospital Daytona Beach, FL,
  • Performing humane animal restraint techniques
  • Patient sample collection and processing including appropriate tests without doctor supervision
  • Filling prescriptions from in-house pharmacy
  • Running in-house laboratory tests
  • Inventory management
  • Client communication and care including scheduling appointments, answering questions and patient follow-up
  • Assisting in surgical procedures
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
03/2015 to 03/2016
Veterinary Assistant Arizona Equine Medical And Surgical Centre City, STATE,

• Restrained horses for various procedures in -clinic and in the field
• Collected and properly handled samples including drawing blood, fecal & urine tests, etc.
• Coordinate Coggins testing and timely results with Arizona Agricultural Department
• Performed in-house lab tests and ability to interpret and communicate results (blood work, fecal worm tests, blood/gas for anesthesia)
• Send samples to appropriate third parties and interpret lab results
• Necropsies and proper disposal
• Reproductive procedures and upkeep of needed equipment
• Treatments and overnight observation and care for emergencies
• Assistant for surgery including anesthesia, pre-op, procedure and post-op both in-clinic and out in the field
• Perform MRI, Nuclear Scan and X-Ray procedures

06/2014 to 04/2015
Farm/Equine Keeper I Arizona Center For Nature Conservation City, STATE,

• Basic animal husbandry including cleaning enclosures, nutrition, grooming and giving medications for poultry, equine, bovine, goats, sheep
•  Routine health checks and managing periodic procedures such as worming, shearing, shoeing etc.
• Medical care if needed
• Observe and report animal behavior and identifying abnormal behavior
• Prepare and teach riding lessons for children ages 4-14
• Perform and log daily behavioral enrichment and positive-reinforcement animal training sessions
• Provide guest experiences

Short-Term Positions & Internships

APS BioGroup- Dairy Analyst
07/16-10/16 Phoenix, AZ
Liaison between dairy producers and human nutritional supplement company

Tabby and Jack’s Pet Supplies- Pet Nutrition/Dog Daycare Attendant
03/14- 05/14 Fitchburg, WI
Front desk employee assisting customers with pet-related questions & managing groups of free-roaming dogs

UW –Madison Reproductive Physiology Lab- Teaching Assistant
09/13-12/13 Madison, WI
Laboratory and teaching assistant for technical, upper level university course

UC-Davis Animal Behavior and Welfare Lab- Research Intern
06/13-08/1 3 Davis/Visalia, CA
Research assistant under DVM and PhD student on heat stress in dairy cattle

Humane Animal Welfare Society - Summer Camp Humane Educator: Dog Training & Behavior
06/12-08/12 Waukesha, WI
Care and teaching of children ages 7-14 about domestic pets, behavior, handling and care

Skills

    - DVMAX and ImproMed Veterinary Software

    - Analytical + Data Management (SQL experience)

    -Business Operations & Organization

    -Interpersonal Skills

    -Positive Attitude

    -Salesforce (CRM) Administrator Experience

    -Marketing and Social Media Management

    -Leadership and Team Management

    -Extensive Customer Service Experience

    -Time Management

Education
Expected in 12/2013
Bachelor of Science: Animal Science
Univeristy of Wisconsin-Madison - Madison, WI,
GPA:
Certifications

Hubspot Academy- 2020

Inbound Marketing Certified

Content Marketing Certified

Salesforce Administrator Certification- 2020

Udacity (Online)- 2020

Date Science NanoDegree

In process

Arizona Real Estate License- 2016

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School Attended

  • Univeristy of Wisconsin-Madison

Job Titles Held:

  • Listing and Operations Manager
  • Veterinary Assistant
  • Veterinary Assistant
  • Farm/Equine Keeper I

Degrees

  • Bachelor of Science

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