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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Serviced-focused leader dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Keep restaurant operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Dependable and driven leader with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Skills
  • Performance improvement
  • Recruitment
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Exceptional interpersonal communication
  • Employee scheduling
  • Budget administration
  • Business Development
  • Recipes and menu planning
  • Consistently meet goals
  • Efficient multi-tasker
  • Deadline-oriented
  • Coaching and mentoring
  • Relationship building
Work History
07/2020 to Current
Line Cook Erickson Living Naples, FL,
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Distributed food to team members with efficiency in high-volume environment.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Grilled meats and seafood to customer specifications.
01/2017 to 03/2020
General Manager Famous Dave's Of America, Inc. Apple Valley, MN,
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set schedules for staff by planning and designating shifts and hours.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Achieved highest employee retention rate in region.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
10/2004 to 12/2016
Kitchen Manager Kitchen United Santa Monica, CA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Motivated staff to perform at peak efficiency and quality.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all restaurant inventory.
  • Checked and tested foods to verify quality and temperature.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Maximized quality assurance by completing frequent checks of line.
07/2001 to 10/2004
Line Cook/Server/Bartender Ruby Tuesday City, STATE,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Education
Expected in 06/1998
High School Diploma:
North Augusta High School - North Augusta, SC
GPA:
Expected in
: Sports Management
University Of South Carolina - Columbia - Columbia, SC
GPA:
Expected in
: Sports Medicine
University Of South Carolina - Aiken - Aiken, SC
GPA:
Expected in
: History
Augusta State University - Augusta, GA
GPA:
Certifications
  • ServSafe

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Resume Overview

School Attended

  • North Augusta High School
  • University Of South Carolina - Columbia
  • University Of South Carolina - Aiken
  • Augusta State University

Job Titles Held:

  • Line Cook
  • General Manager
  • Kitchen Manager
  • Line Cook/Server/Bartender

Degrees

  • High School Diploma

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