Line Cook Resume Example

• Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
• Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
• Packaged and stored food products appropriately to ensure proper handling and preservation.
• Re-stocked, organized and arranged service and food stations.
• Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
• Followed recipes and customer request details to prepare high-quality, delicious meals.
• Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Kept all utensils, dishes and glasses clean and ready for customer use.
• Protected food from spoilage by storing according to safety procedures.
• Removed trash and dropped food items regularly to keep workspaces neat and clean.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Exchanged returned merchandise for customers quickly and efficiently.
• Communicated store policy violations to leadership team quickly and accurately.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Managed accurate and adequate cash stock and inventory balances.
• Stocked and rotated inventory regularly.
• Organized store by returning all merchandise to its proper place and restocked displays.
• Replenished shelves to maintain adequate merchandise levels.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Trained new employees on company customer service policies and service level standards.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
• Processed merchandise returns and exchanges.
• Excelled in exceeding daily credit card application goals.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Computed accurate sales prices for purchase transactions.
• Assisted customers with store and product complaints.

Increased sales 15% by suggesting specific purchases to customers.

• Worked closely with front-end staff to assist customers.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained new team members in cash register operation, stock procedures and customer service.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Answered phone calls to assist customers with questions and Food orders.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Stayed up to date on current item discounts to support promotions.
• Helped customer locate and select appropriate merchandise throughout store.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Received product orders, unloaded merchandise and arranged store stock into appealing displays.