Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
I volunteered at a hospital in high school I would have to Greet, guide, and offer assistance to patients, visitors, and staff on nursing units and throughout the hospital. I assisted with discharging patients, utilizing wheelchair, escort assistance, and rounding patient rooms and patient areas. Provide general information and give directions to anyone coming in and leaving the hospital. Volunteer adheres to HIPAA and Infection Prevention standards.
I also Answered the telephone and walk-in inquiries utilizing strong phone etiquette and good CI-CARE practices. Assist with office work, which may
include data entry, filing, copying, organizing, and other clerical assignments. Help deliver patient mail and newspapers. The assignments
can change each shift depending on needs of department and may include projects and special event assistance. Assist with any other
errands or general clerical work that pertains to the job. Edit forms with Microsoft Word and Excel. Assist with other errands or general
clerical work that pertains to the job.•Sweeps, i also had to vacuum, mops, and scrubs floors and use Use vacuum cleaner. Sometimes using ladders, dusts walls, cleans ceilings and dusts and polishes light
fixtures, Dust and wash blinds. Moves cabinets, boxes, furniture, and equipment to clean areas, Cleans bathroom, May remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions, May also perform other incidental seasonal tasks,and No direct contact with clients.
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