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line cook resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills
  • Call center operations
  • Performance monitoring
  • Call control skills
  • System documentation
  • Data entry
  • Call controlling
  • Inbound phone call management
  • Analytical abilities
  • Communicating with clients
  • Call center experience
  • Training experience
  • Computer tracking
  • Computer skills
  • Computer experience
  • Computer savvy
  • Recipe creation
  • Food service sanitation
  • Equipment cleaning and maintenance
  • Food presentation
  • Team-oriented
  • Food preparation
  • Active listener
  • Cleaning and organization
  • Dish preparation
  • Cutting and slicing techniques
  • Multitasking
  • Punctual and honest
  • Highly motivated
  • Operating fryers and grills
  • Grilling
  • Kitchen equipment cleaning
  • Frying
  • Natural cleaning products
  • Cleaning methods
  • Mopping and buffing floors
  • Able to lift 50 lbs.
  • Interior and exterior cleaning
  • Washing windows
  • Guest amenity replenishment
  • Decision making skills
  • Customer service-focused
  • Hospitality background
  • Excellent oral and written communication
  • Organized
  • English language fluency
  • Hardworking
  • Restroom detailing
  • Stocking bathrooms
Experience
06/2019 to 09/2019 Line Cook Giant Eagle, Inc. | Somerset, PA,
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Kept stations stocked and ready for use to maximize productivity.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Operated all kitchen equipment safely to avoid injuries.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
09/2018 to 05/2019 Call Center Representative Lkq Corp | Norcross, GA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Prepared, completed and processed customer account forms and database changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
11/2017 to 05/2018 Crew Member Planet Fitness | Edwardsville, IL,
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Accepted and processed payments via credit card and cash worth up to $300 daily.
  • Volunteered to take on additional crew duties, including washing dishes and cooking when fellow crew members fell ill.
  • Cleaned and washed frying equipment to maintain excellent functionality and productivity.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Greeting customers, cleaning the food or counter areas, operating food machinery like fryers & microwaves, manning food preparation production line, helping in the kitchen area, and maintaining the record.
06/2017 to 10/2017 Dietary Aide Crossnore School & Children's Home | Crossnore, NC,
  • Helped in kitchen cleaning, dish and utensil washing, stacking, and storing.
  • Responded to residents and staff dietary needs as requested.
    Followed facility cleaning and sanitation standards.
  • Maintained and cleaned refrigerators.
    Set up, arranged, and performed tray line duties.
    Assisted cooks in food preparation as needed.
  • Cleaned up tables and floors in 80-person residence.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Assessed clients' overall physical health with body composition scale measurements.
  • Helped patients with special needs eat meals with kindness and patience.
Education and Training
Expected in 05/2017 to to High School Diploma | Clay High School, Oregon, OH GPA:

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Resume Overview

School Attended

  • Clay High School

Job Titles Held:

  • Line Cook
  • Call Center Representative
  • Crew Member
  • Dietary Aide

Degrees

  • High School Diploma

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