High School Diploma: Memorial High School - Victoria, TX, GPA:
Skills
Ingredient inspection
Foodservice sanitation
Cutting and slicing techniques
Food storage
Food presentation
Equipment cleaning and maintenance
Effective prioritization
Food preparation
Active listener
Team-oriented
Punctual and honest
Multitasking
Cleaning and organization
Highly motivated
Summary
Hard-working Cook brings detail-oriented approach to food preparation and handling. Keep kitchen areas well-stocked and organized for maximum efficiency. Team-oriented and reliable with excellent communication and problem-solving strengths.
Experience
06/2013 to 08/2020
Line CookRed Lobster – Lansing, MI,
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Kept stations stocked and ready for use to maximize productivity.
Marinated food items according to corporate-provided instructions and recipes.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Grilled and deep fried various foods, including meats, potatoes and fish.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Mentored and trained 25+ line cooks through patience and knowledge, improving overall quality and performance.
11/2015 to 01/2019
CashierSage Dining – Washington, DC,
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
05/2012 to 06/2013
Line CookRed Lobster – Largo, FL,
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Kept stations stocked and ready for use to maximize productivity.
Marinated food items according to corporate-provided instructions and recipes.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Grilled and deep fried various foods, including meats, potatoes and fish.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Operated fryers and grills according to instructions to maintain safety and food quality.
02/2008 to 01/2011
Call Center RepresentativeGood Shepherd Hospice – Branson, MO,
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers to determine best methods to resolve service and billing issues.
Explained key information regarding products and services to customers to encourage informed decision-making.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Documented conversations with customers to track requests, problems and solutions.
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