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life enrichment director wellness coach resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
PROFILE

Highly motivated, energetic, and dependable professional; with a strong desire to bring value to a team as well as, grow personally and professionally. I bring more than 20 years experience in customer service, administrative work, management, event planning, personal coaching, program development and execution. I am organized, proactive, personable, reliable, and enthusiastic.

Skills
  • Very professional and effective in communicating both verbally and in writing.
  • Collaborates enthusiastically and successfully with team members on projects.
  • Extremely strong team building skills.
  • Friendly, incredibly positive, high energy.
  • Remarkable organizational skills.
  • Enjoys working with others to bring the best possible experience to clients and vendors.
  • Experienced in budget management.
  • Very detail oriented.
  • Manages time exceptionally well and very self motivated.
  • Always looking for ways to improve and grow personally and professionally.
Experience
Life Enrichment Director/Wellness Coach, 11/2018 - Current
Gold's Gym International, Inc. Chula Vista, CA,
  • As the Resident Wellness Coach I am responsible for all facets of the resident health and wellness programs, such as the supervision and direct involvement of group exercise classes, wellness appointments, active adult programs, fall prevention assessments, and personal training.
  • As the Life Enrichment Director I am responsible for coordinating, directing, planning, and conducting the life enrichment and resident activity program and all special events.
  • Created and executed a well rounded Activities and Wellness Program designed to encourage residents to prioritize their health, exercise cognitive function, socialize among themselves and enjoy time with family members.
  • Partner with health services, residents, and family members to create a person-centered care plan specific to the residents needs and wellness goals.
  • Evaluate effectiveness of programs and events and make adjustments as needed.
  • Oversees tracking and reporting of resident health and progress.
  • Foster clear and proactive communication with staff to address needs and delegate tasks with activities as needed.
  • Track department expenses and successfully adhered to the department budget.
  • Promoted facility events by advertising in the building and on social media platforms.
  • Produce monthly newsletter, calendar, and other copy for events, activities, and outings.
  • Schedule entertainment, teachers, and volunteers.
  • Purchase any and all supplies needed for daily activities and special events.
  • Transport residents safely and effectively to outings, appointments using the company's 15 passenger bus.
Member Experience Manager, 01/2017 - 10/2018
Lineage Logistics Boonville, MO,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Inputted customer data into ABC software system, safeguarding financial and personal information to avoid breaches.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Managed group fitness classes, instructors, scheduling, and participation.
  • Planned any and all special events, both internal and external.
  • Created and implemented new programs to ensure member satisfaction and retention such as, Biggest Loser Competitions, Athletic Competitions, and specialized training programs.
  • Worked with corporate partners to determine the needs and desires of their employees and develop programming that met those needs and goals which is to retain members.
  • Administrative duties: answering phones, giving tours, selling memberships, personal training, and group fitness packages. Marketing, producing weekly and monthly revenue reports, customer service representative.
Owner/Operator , 05/2011 - 02/2017
Imagine Fitness City, STATE,
  • Sole proprietor of a very successful fitness training business.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Set pricing structures according to market analytics and emerging trends.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Managed sales presentations to promote product and brand benefits.
  • Hosted special events to boost brand awareness and increase community engagement.
Education and Training
Bachelor of Science: Nutrition Sciences, Expected in 08/2013
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Kaplan University - Davenport, IA
GPA:
Status -
Certifications
  • Ageless Grace Certified Educator - 2019 - present
  • Prestige Senior Living - Cognitive Function Training - 2019
  • State of Oregon - Alzheimer's and Dementia training
  • First Aid/AED certified
  • Food Safety Card
  • OLCC License

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Life Enrichment Director/Wellness Coach
  • Member Experience Manager
  • Owner/Operator

Degrees

  • Bachelor of Science

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