Life Enrichment Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I specialize in customer service: every job or volunteer work I encounter deals with people in one form or another. I've handled many customer complaints and they have yet to phase my performance as an employee. I work well under pressure, not to mention I'm always up for a good challenge. My upbeat personality is usually what draws people in. I'm a multitasker, organized, a fast learner, as well as a team player, and I'd be more than honored to join your team!

  • Customer service, Microsoft Office, Photoshop, self-taught in web design, great
  • Communication skills, able to manage money, great with numbers, well under-pressure,
  • And a great problem solver
  • Photoshop
  • Cashier
  • Great
  • Communication skills
  • Cooking
  • Customer service
  • Money
  • Pick
  • Problem solver
  • Web design
  • Reliable and trustworthy
  • Problem resolution
  • Planning
  • Computer skills
  • People skills
  • Conflict resolution
12/2019 to 02/2021
Life Enrichment Assistant Ecumen Alexandria, MN,
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors...etc.
  • Helped residents living with certain conditions with personal needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Improved operations by working with team members and residents to find workable solutions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Contributed to development, planning and completion of project initiatives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Created new programs that resulted in increasing productivity and resident satisfaction.
  • Exceeded resident satisfaction by finding creative solutions to problems.
03/2018 to 01/2019
CASHIER Tommy Bahama Honolulu, HI,
  • Started off as a cashier, and ensured a positive shopping experience - Promoted to the Beer Den, meaning I had to learn about alcohol and wine; giving the customers truthful reviews on products, while serving them as they shop - Promoted to be in charge of the monthly calendar.
  • It consisted of learning new recipes and creating a delicious cooking atmosphere for the customers.
  • I could pick out whatever I wanted to make on certain days in order to promote certain foods, holidays, or store events.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
07/2017 to 10/2017
ACTIVITIES AIDE Fundamental Administrative Services, Llc Houston, TX,
  • Responsible for multiple residents at once - Experience in Alzheimer’s and Dementia care - I stopped by every resident’s room to make sure they had everything they needed.
  • I was a major advocate for them whenever they felt something wasn’t being addressed correctly - Responsible for their entertainment and fun, and went above and beyond to ensure happiness.
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Organized special trips for residents and accompanied groups throughout each excursion.
  • Helped residents participate in activities with basic and advanced mobility support.
10/2016 to 01/2017
  • In charge of the upstairs floor and it's employees - Provided great customer service
  • Assisted in a colorful variety of customer complaints
  • Made sure everything ran smoothly
  • Handled cash and capable of working a register, while also trusting me with the main register to count and send off down to the company safe
  • Ran countless errands when needed, and always reliable.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
Education and Training
Expected in 2021
Expected in 2019
- ,
Expected in 2010
REFERENCES Phil Diaz, Mentor - 561-870-5199 Paige Sands-Doumenis, Activities Director, my former boss - 856-761-6808

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