Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing and financial company.

  • Credit programs
  • Credit decisions
  • Data Analysis
  • Credit risk
  • Commercial and consumer clients
  • Financial statements expertise
  • Verbal and written communication
  • High risk account reviews
  • Business operations
  • Relationship development
  • MS Office
  • Problem resolution
  • Process improvement
  • Operational improvement
  • Supervision
  • Team management
  • Project organization
  • Customer And Client Relations
  • Records Management
  • Payroll And Budgeting
  • Office Management
  • Database Administration
  • Sorting And Labeling
  • Project Planning
  • Multi-Line Phone Proficiency
  • Report Development
  • Recordkeeping
  • Paperwork Drafting
  • Spreadsheet Management
  • Report Analysis
Work History
04/2013 to Current Life Coach The Resource Center | Buffalo, NY,
  • Connected clients with available resources to improve plan success.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Assessed student issues pertaining to depression, anxiety, and physical abuse to resolve conflicts between students, peers, and teachers.
  • Documented behaviors, treatments and non-compliance issues.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Led up to 20 individual sessions per week
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
03/2016 to Current Credit Repair Specialist Elwyn | Santa Clarita, CA,
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Made decisions and recommendations about extending lines of credit.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Performed credit reviews on corporations to assess financial conditions.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Conducted presentations to upper management and executive teams for loan recommendations.
  • Complied with internal controls and government regulations.
  • Increased customer satisfaction by resolving Product & Service issues.
  • Worked with customers to understand needs and provide customer support services.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved problems, improved operations and provided exceptional client support.
  • Developed team communications and information for meetings.
03/2016 to Current Manager Bonneville International | Seattle, WA,
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created and finalized contracts for Credit Repair Service deals with customers.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Handled all incoming business and client requests for information.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using CRM software.
  • Received, screened and routed incoming calls.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
06/2016 to 03/2020 Multimedia Producer New Hope Fellowship Church | City, STATE,
  • Handled external communications with media and public relations professionals.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Determined optimal combination of media outlets for promotional campaigns and allocated resources according to consumer data analysis.
  • Coordinated launch of media campaigns with marketing, communications and sales departments.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved technical problems, improved operations and provided exceptional client support.
Expected in No Degree | Business Management Phoenix University, Phoenix, AZ, GPA:
Expected in No Degree | Computer Software And Media Applications Colorado Technical College , Colorado Springs, CO, GPA:
Expected in No Degree | Criminal Justice Florence Darlington Technical College , Florence, Sc, GPA:
Expected in GED | Mount Pleasant High School, Elliott,SC, GPA:

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School Attended

  • Phoenix University
  • Colorado Technical College
  • Florence Darlington Technical College
  • Mount Pleasant High School

Job Titles Held:

  • Life Coach
  • Credit Repair Specialist
  • Manager
  • Multimedia Producer


  • No Degree
  • No Degree
  • No Degree
  • GED

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