licensed social worker resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced, committed and self-motivated employee seeking a career change. Looking to help Kwik Trip provide a positive customer experience. strong communication, and promote proactive management of team activities and store operations. Experience working in the convenience store industry with aspirations for advancement.
Experience
03/2021 to 12/2021Social WorkerHealthcare Partners | Yucaipa, CA,
Completed psycho-soical, cognitive and mental health assessments upon admission.
Formulated discharge plans identifying strengths and potential barriers.
Provided support and advocacy to patients.
Scheduled and conducted care conferences to review patient care, therapy status and discharge plan.
Made referrals to community based services, as needed.
Participated in interdisciplinary team meetings to review patient care and determine best outcomes.
Received patient complaints and conducted an investigation to resolve the issue.
Collaborated with community based providers for a smooth patient transition upon discharge.
01/2008 to 03/2021Director of Social ServicesAzria Health | N/A, NE,
Admitted new residents to the long-term care facility.
Assisted residents with adjustment to long-term care.
Developed and implemented a person-centered plan of care.
Completed psycho-social, cognitive, mental health and various other assessments.
Coordinated resident discharge and make appropriate referrals.
Promoted and protected resident's rights and advocate for resident's to exercise their own self- determination.
Prevented, investigated and addressed resident abuse and neglect.
Served as an integral part of an inter-disciplinary team.
Reviewed and set policies and procedures per State and Federal regulations.
Provided continuing education to nursing home staff.
09/2019 to 10/2020Team Member-PTFirehouse Subs | Norfolk, VA,
Interacted with several customers on a daily basis.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Located items for customers and helped complete purchases by processing payments.
Operated cash register, collected payment, processed credit card payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer services.
Verified customer identification for alcohol or tobacco purchases.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
01/2006 to 01/2008ServerClubcorp Club Operations, Inc. | Winston Salem, NC,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Stocked server areas with supplies before, during and after shifts.
Provided exceptional service to high volume of daily customers.
01/2004 to 01/2006Team Member-PT & FTBlack Rifle Coffee Co | Remote, TX,
Interacted with several customers on a daily basis.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Located items for customers and helped complete purchases by processing payments.
Operated cash register, collected payment, processed credit card payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer services.
Verified customer identification for alcohol or tobacco purchases.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
10/1997 to 12/2005Family Resource Coordinator/Vocational AdvisorMinnesota Valley Action Council | City, STATE,
Provided employment and training services to adults, youth, seniors and dislocated workers.
Conducted vocational & educational assessments.
Provided career counseling & job coaching.
Provided crisis intervention & advocacy as needed.
Formulated and reviewed employment plans with participants.
Provided supervision & training to vocational advisors.
Maintained and updated participant files and budgets.
Worked closely with other service providers.
Education and Training
Expected in 08/1991 to to Bachelor's | Social WorkMankato State University, Mankato, MN, GPA:
Expected in 06/1987 to to High School Diploma | New Ulm Senior High School, New Ulm, MN, GPA:
Additional Information
Licensed Social Worker August 1991 to Present
Registered Nursing Assistant April 2008 to Present
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