Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

  • Troubleshooting malfunctioning equipment
  • Verifying orders
  • Proper labeling procedures
  • Ordering and stocking medications
  • Stocking shelves
  • Resolving customer issues
  • Insurance billing
  • Labeling prescriptions
  • Problem-solving skills
  • Insurance Verification
  • Time management
  • Workflow Optimization
  • Supporting pharmacy operations
06/2019 to Current
Licensed Pharmacy Technician Munson Medical Center Frankfort, MI,
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Ordered medicines on [Timeframe] basis to meet anticipated demand from patients and reduce backorders.
  • Dispensed approximately [Number] prescriptions daily.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Resolved third-party rejection claims.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Prepared requisitions for drugs and supplies as necessary.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Processed prescription transfer requests from competitors.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Processed prescriptions, checking against known patient allergies.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Communicated with insurance companies for billing purposes.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Prepared medication labels with item name and quantity.
  • Administered medications as per pharmacist orders.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Entered orders into system and filled medication orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Answered customer questions regarding medication.
  • Used 8-point check system to verify labeled prescriptions.
  • Entered and processed patient prescriptions in company system.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
11/2017 to 11/2019
Assistant Manager University Of Michigan Ann Arbor, MI,
  • Supported sales management initiatives to optimize business development.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
07/2016 to 07/2018
Hostess The Clevelander Hotel North Bay Village, FL,
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered questions about food and order statuses for waiting customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Expected in 06/2019
High School Diploma:
Arroyo Grande High School - Arroyo Grande, CA
Expected in
Chabot College - Hayward, CA
  • Certified by the Pharmacy Technician Certification Board (PTCB)

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School Attended

  • Arroyo Grande High School
  • Chabot College

Job Titles Held:

  • Licensed Pharmacy Technician
  • Assistant Manager
  • Hostess


  • High School Diploma
  • GED

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