Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Skills
Troubleshooting malfunctioning equipment
Verifying orders
Proper labeling procedures
Ordering and stocking medications
Stocking shelves
Resolving customer issues
Insurance billing
Labeling prescriptions
Problem-solving skills
Insurance Verification
Time management
Workflow Optimization
Supporting pharmacy operations
Experience
06/2019 to Current
Licensed Pharmacy TechnicianMunson Medical Center – Frankfort, MI,
Created new customer profiles and updated information in pharmacy computer systems.
Ordered medicines on [Timeframe] basis to meet anticipated demand from patients and reduce backorders.
Dispensed approximately [Number] prescriptions daily.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Resolved third-party rejection claims.
Dispensed medications to patients in accordance with pharmacist orders.
Prepared requisitions for drugs and supplies as necessary.
Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
Established and updated patient profiles, including lists of medications and insurance details.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Processed prescription transfer requests from competitors.
Maintained clean and organized pharmacy shelving and work areas.
Processed prescriptions, checking against known patient allergies.
Researched customer health insurance plans to provide prescription authorization and efficient patient care.
Communicated with insurance companies for billing purposes.
Reviewed and monitored patient medication files and lab data in hospital setting.
Efficiently processed cash register transactions for new and refilled prescription orders.
Ordered out of stock medications to keep inventory well-stocked.
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Delivered quality care to customers through close collaboration with pharmacist.
Prepared medication labels with item name and quantity.
Administered medications as per pharmacist orders.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Entered orders into system and filled medication orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Answered customer questions regarding medication.
Used 8-point check system to verify labeled prescriptions.
Entered and processed patient prescriptions in company system.
Calculated dosage, filled prescriptions and prepared prescription labels.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
11/2017 to 11/2019
Assistant Manager University Of Michigan – Ann Arbor, MI,
Supported sales management initiatives to optimize business development.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize group productivity.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
07/2016 to 07/2018
HostessThe Clevelander Hotel – North Bay Village, FL,
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Answered customers' questions about hours, seating, current wait time and other information.
Accommodated guests with children and special needs to promote comfortable dining experience.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered questions about food and order statuses for waiting customers.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Expected in 06/2019
High School Diploma: Arroyo Grande High School - Arroyo Grande, CA GPA:
Expected in
GED: Chabot College - Hayward, CA GPA:
Certifications
Certified by the Pharmacy Technician Certification Board (PTCB)
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