Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced in Sales and Extensive CustomeR Service with over 31 years of experience in Retail Sales. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Materials restocking
  • Organization and cleaning
  • Customer service
  • Operational improvement
  • Business operations
  • Advanced [Software] knowledge
  • Safe equipment operations
  • Relationship development
  • Supervision
Education
Strafford High School Strafford, MO Expected in 05/1986 High School Diploma : - GPA :
Work History
Moscot - Licensed Optician
Plainview, NY, 04/1999 - Current
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed specialized test, including field of vision, OCT evaluations.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
San Manuel Indian Bingo & Casino - Retail Manager
Highland, CA, 02/1998 - 04/2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Provided strong service to customers, increasing customer loyalty 100%.
  • Coached 7 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
State Of New York - Optician
Lakeview, NY, 03/1990 - 02/1998
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preference.
  • Educated patients aged 5 to 90 on proper care and transportation of spectacles.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used my knowledge and experience to assist with final fitting and specialized test, including field of visual field.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and auto refractor evaluations.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.

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Resume Overview

School Attended

  • Strafford High School

Job Titles Held:

  • Licensed Optician
  • Retail Manager
  • Optician

Degrees

  • High School Diploma

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