Experienced in Sales and Extensive CustomeR Service with over 31 years of experience in Retail Sales. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Materials restocking
Organization and cleaning
Customer service
Operational improvement
Business operations
Advanced [Software] knowledge
Safe equipment operations
Relationship development
Supervision
Education
Strafford High SchoolStrafford, MOExpected in 05/1986 – –High School Diploma: - GPA:
Work History
Moscot - Licensed Optician Plainview, NY, 04/1999 - Current
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Prepared work orders outlining all specifications for new lenses and frames.
Educated clients about how to adapt to, wear and care for eyeglasses.
Completed specialized test, including field of vision, OCT evaluations.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
Completed facial measurements such as temple length, bridge size and vertex distance.
Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
San Manuel Indian Bingo & Casino - Retail Manager Highland, CA, 02/1998 - 04/2019
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Worked closely with employees and customers to effectively manage daily operations and communications.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Managed day-to-day staffing and handled scheduling for all store employees.
Provided strong service to customers, increasing customer loyalty 100%.
Coached 7 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%.
Answered product questions with up-to-date knowledge of sales and store promotions.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
Conducted ongoing staff development to help employees achieve growth within job roles.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
State Of New York - Optician Lakeview, NY, 03/1990 - 02/1998
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preference.
Educated patients aged 5 to 90 on proper care and transportation of spectacles.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Contacted patients when eyeglasses or contact lenses arrived in store and used my knowledge and experience to assist with final fitting and specialized test, including field of visual field.
Completed facial measurements such as temple length, bridge size and vertex distance.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Educated clients about how to adapt to, wear and care for eyeglasses.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Prepared work orders outlining all specifications for new lenses and frames.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Conducted initial patient tests such as pressure evaluations, acuity assessments and auto refractor evaluations.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
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