Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Compassionate Licensed Massage Therapist with a sincere and warm approach to massage. Seeking a position in a supportive team environment where massage skills can be maximized. Dedicated in promoting health, healing and well-being through therapeutic massage remedies. A background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.
Skills
Understanding of human behavior
Active listening
Critical judgment
Guest relations training
Safety and sanitation training
Marketing familiarity
Multi-line phone skills
Excellent phone etiquette
Computer-literate
Subtle and effective sales skills
Work History
Licensed Massage Therapist, 12/2014 - Current Rasa Spa – Watkins Glen, NY,
Maintained clients’ treatment records.
Provided clients with information on relaxation, postural improvement, stretching and strengthening.
Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude.
Spoke with clients regarding their health history, expectations and described services and procedures.
Entered customer demographic and preference data on salon computer database.
Communicated any relevant schedule changes to the spa supervisor.
Maintained expert knowledge and awareness of spa appointment availability.
Anticipated spa and salon guest concerns and addressed them immediately.
Handled guest complaints calmly and professionally.
Entered client information into the databases quickly and with minimal errors.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Acquired prior authorizations, performed medical billing/ coding and processed claims.Customer service representative facilitating customer calls and complaints.
Implemented filing system that organized Medicare/Medicaid account backlog while maintaining advanced authorization on all ongoing accounts.
This process greatly reduced write-offs and customer complaints.
Developed x-rays, scheduled appointments, filed, maintained medical charts and acquired prior authorizations where needed.
Performed chiropractic modalities and delivered instructional care for patients.
Physical Therapist Assistant, 04/1993 - 05/1996 Cross Health Care – City, STATE,
Responsible for scheduling and billing as a Physical Therapist Aide, answered phones, obtained prior authorizations, performed modalities as well as aftercare instruction.
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