LiveCareer-Resume

Licensed Insurance Producer resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I'm a license Property & Casualty Agent in the state of Georgia, who is personable and dedicated with extensive experience in Customer Operations industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Standard office practices
  • Skilled in Excel and Microsoft word
  • Written and interpersonal communication
  • Understands confidentiality
  • Problem resolution
  • People skills
  • Collaboration
  • Credit card payment processing
  • Problem-solving abilities
  • Project management abilities
  • Call Center Operations
  • Quality assurance controls
  • System implementation
  • Product organization
  • Adaptive team player
  • Process optimization
  • Sales expertise
  • Courteous demeanor
  • Microsoft Office expertise
  • Insurance sales strategy
  • Client account management
  • Email marketing
  • Policy management expertise
  • Client retention
  • Policy adjustment knowledge
  • Lead development
  • Customer follow-up
  • Cross-selling and upselling
  • Computer skills
  • Planning & organizing
  • Supervision & leadership
  • Team building
  • Relationship building
Experience
Licensed Insurance Producer, 03/2022 - 11/2022
State Of Nebraska Wayne, NE,
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Exceeded company sales goals for new policies.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Developed appropriate quotes based on risk information.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Legislative Assistant, 01/2019 - 03/2020
Exl Port Saint Lucie, FL,
  • Responded to staff and constituent requests for meetings, information or other concerns.
  • Managed complex calendars for individual appointments, meetings, public events and travel.
  • Enforced compliance with regulatory requirements and reported concerns to representatives.
  • Facilitated constituent communication with government agencies to support access to services.
  • Drafted responses to constituent emails and letters, on behalf of representatives.
  • Coordinated town hall meetings for virtual and in-person events.
  • Maintained accurate and organized filing systems to promote data integrity.
  • Leveraged and continuously increased knowledge of legislative processes within state and local government structures.
  • Used Microsoft Office Suite to draft correspondence, respond to emails and adjust scheduling.
  • Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
  • Welcomed guests to legislative office, asking open-ended questions to identify ways to offer help.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted motions, briefs and other legal documents.
Manager of Operations, 02/2015 - 05/2018
Scientific Games Pennsylvania, AL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
Customer Service Agent, 05/2013 - 02/2015
Wynn Las Vegas City, STATE,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Consulted with customers on modern styles and trends.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Education and Training
: Insurance, Expected in 02/2022
-
ExamFX - Kennesaw, GA,
GPA:
  • Licensed Property & Casualty Agent
BBA: Business Administration And Management, Expected in 05/2009
-
UNLV - Las Vegas, NV,
GPA:
Associate of Applied Science: Occupational Therapy, Expected in 04/2004
-
Northwest Career College - Las Vegas, NV
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • ExamFX
  • UNLV
  • Northwest Career College

Job Titles Held:

  • Licensed Insurance Producer
  • Legislative Assistant
  • Manager of Operations
  • Customer Service Agent

Degrees

  • BBA
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: