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Licensed Health Insurance Sales Representative Resume Example

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LICENSED HEALTH INSURANCE SALES REPRESENTATIVE
Professional Summary

Esteemed health Insurance Agent with excellent unit secretary and customer service skills. Highly effective at juggling multiple responsibilities at once and providing friendly service. Seeking similar role with established organization such as yours.

Skills
  • Strong customer service and great listening skills
  • Microsoft office, Oracle, and Internet skills
  • Call Center and communication
  • Customer services
  • Data entry
  • Decision making
  • Fast and focus
  • Information systems
  • Insurance
  • Medical terminology
  • Listening
  • Access control
  • Microsoft office and Oracle
  • Problem-solving skills
  • Team player
  • Time management
Work History
03/2017 to CurrentLicensed Health Insurance Sales RepresentativeHealthMarkets Insurance Agency | Manassas, VA
  • Assisted customers to create their accounts on Healthcare.gov
  • Assisted customers to first identified their preference of plan (PPO,HMO,low deductible or low premium)
  • Customized and designed affordable and suitable quotes for Prospects and delivered services timely and effectively
  • Assisted with clients passwords reset, and educated them about about Premium Tax Credits (PTC)/ Federal Subsidies while selecting their plans
  • Performed extraordinary duties in suggesting best products to prospect based on customer annual income and health status
  • Assisted members with completing their online Health Assessments and assisted with finding them primary care doctor within their network
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 18%
  • Upsold additional products and services after identifying customer needs and requirements
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Provided quick turnaround time when customers called with questions, usually within 2 hours
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
  • Maintained business portfolio worth $100,000 by promoting and selling policies valued between $ 1,000,000 and 5,000,000
08/2016 to 11/2016Customer Service AssociateAetna Inc. | Chantilly, VA
  • Qualified prospects, and conducted open enrollment for the State of North Carolina's State employees
  • Operated and Navigated three software systems at once while effective insurance services were provided to prospects.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
01/2013 to 12/2015Unit Secretary / Front Desk StaffExceptional Technical Solutions INC | Arlington, Virginia


  • Enhanced front desk office efficiency by handling 200+ callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed and filed financial documentation for accounting purposes.
  • Provided information for students admissions and discharges to foster timely processing.
  • Managed incoming calls and directed to appropriate department.
  • Drafted unit correspondence, including memos, emails and department updates.
  • Developed training protocols for new unit secretaries.
  • Monitored inventory levels and advised management of need for replenishment.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
01/2010 to 01/2013Patrol OfficerWatergate at Landmark, Patrol services | Alexandria, VA
  • Assigned on night duties-on WAL main site (condominiums).
  • Conducted Access control and directed visitors for an easy access.
  • Reported in company's data base any major problem observed.
  • Responded to emergencies and allow for EMS to transfer patient to hospital.
  • Furnished customer with required information necessary to access the property.
  • Conceptualized multiple tasking when providing customer services.
  • Verified and Updated members or resident's demographic information in the database.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Collected and organized all surveillance data and information to protect client possessions and workspaces.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Unlocked rooms and suites for authorized contractors.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Monitored security camera system day and night to protect lives and property.
  • Detected and apprehended any unauthorized personnel.
Education
2017Master of Information System Management | Business ManagementKeller Graduate School of Management, Crystal City, VA

Graduated on May 28th, 2017

04/2014Bachelor of Science | Health Services AdministrationDeVry University, Crystal City,VA
  • Dean's List Spring 2011
Certifications
  • Health and Life insurance license
  • 2019 Elite Circle of Champion- U.S Federal Government-FFM
  • 2018 Circle of Champion- U.S Federal Government- FFM
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Resume Overview

Companies Worked For:

  • HealthMarkets Insurance Agency
  • Aetna Inc.
  • Exceptional Technical Solutions INC
  • Watergate at Landmark, Patrol services

School Attended

  • Keller Graduate School of Management
  • DeVry University

Job Titles Held:

  • Licensed Health Insurance Sales Representative
  • Customer Service Associate
  • Unit Secretary / Front Desk Staff
  • Patrol Officer

Degrees

  • 2017 Master of Information System Management | Business Management
    04/2014 Bachelor of Science | Health Services Administration

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