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Licensed Health Agent Resume Example

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LICENSED HEALTH AGENT
Summary

Results-oriented Insurance Sales Agent seeks employment with top-tier Insurance Agency. Focused and dedicated professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Enthusiastic agent who excels at promoting long-term agency success through proactive marketing and quality customer service.

Highlights
  • Retirement planning
  • Cold calling
  • In-depth knowledge of markets and relationships
  • Excellent communication skills
  • Proficient in customer account software
  • Customer Relationship Management software (CRM)
  • High customer service standards
  • Microsoft Office Suite
Skills
  • Licensed Health and Life Insurance Agent
  • Understanding of Life and Health insurance products.
  • Strong knowledge of Microsoft Office, Outlook Exchange; Internet Explorer.
Experience
Licensed Health Agent 09/2014 to 05/2015 Colibrium Direct Rosewell, GA

  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Provided cross training to several staff members.
  • Trained staff on how to improve customer interactions.
  • Processed applications, payments, corrections, endorsements and cancellations.
Call Center Operator 06/2006 to 08/2008 Dial America Athens, GA

  • Demonstrated mastery of customer service call script within specified time frames.
  • Handled customer complaints in a courteous and professional manner.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Answered customer's questions and provided general service information.
  • Provided cross training to 10 staff members.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Trained staff on how to improve customer interactions.
Case Manager Intern 10/2006 to 05/2007 American Red Cross Athens, GA
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised clients on community resources, made referrals and devised realistic treatment plans.
  • Assessed client and delivered comprehensive case management services.
  • Managed caseloads and acted as an advocate for client rights.
  • Evaluated and addressed individual client needs and concerns.
  • Attended and participated in community meetings and groups.
  • Attended meetings and trainings necessary for professional development.
Education
AA: Social Work Assistant 2011 Athens Technical College Athens, GA, USA
N/A: Speech Pathology Alabama A & M University Normal, AL
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Resume Overview

Companies Worked For:

  • Colibrium Direct
  • Dial America
  • American Red Cross

School Attended

  • Athens Technical College
  • Alabama A & M University

Job Titles Held:

  • Licensed Health Agent
  • Call Center Operator
  • Case Manager Intern

Degrees

  • AA : Social Work Assistant 2011
    N/A : Speech Pathology

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