Licensed Health Agent Resume Example
Results-oriented Insurance Sales Agent seeks employment with top-tier Insurance Agency. Focused and dedicated professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Enthusiastic agent who excels at promoting long-term agency success through proactive marketing and quality customer service.
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- Licensed Health and Life Insurance Agent
- Understanding of Life and Health insurance products.
- Strong knowledge of Microsoft Office, Outlook Exchange; Internet Explorer.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided cross training to several staff members.
- Trained staff on how to improve customer interactions.
- Processed applications, payments, corrections, endorsements and cancellations.
- Demonstrated mastery of customer service call script within specified time frames.
- Handled customer complaints in a courteous and professional manner.
- Provided accurate and appropriate information in response to customer inquiries.
- Answered customer's questions and provided general service information.
- Provided cross training to 10 staff members.
- Properly directed inbound calls in phone queues to improve call flow.
- Trained staff on how to improve customer interactions.
- Interviewed clients individually and with families to determine what services would best address their needs.
- Advised clients on community resources, made referrals and devised realistic treatment plans.
- Assessed client and delivered comprehensive case management services.
- Managed caseloads and acted as an advocate for client rights.
- Evaluated and addressed individual client needs and concerns.
- Attended and participated in community meetings and groups.
- Attended meetings and trainings necessary for professional development.
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Resume Overview
School Attended
- Athens Technical College
- Alabama A & M University
Job Titles Held:
- Licensed Health Agent
- Call Center Operator
- Case Manager Intern
Degrees
- AA : Social Work Assistant 2011
N/A : Speech Pathology
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