Licensed Health Agent Resume Example Colibrium Direct

LICENSED HEALTH AGENT

Summary

Results-oriented Insurance Sales Agent seeks employment with top-tier Insurance Agency. Focused and dedicated professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Enthusiastic agent who excels at promoting long-term agency success through proactive marketing and quality customer service.

Highlights

Retirement planning
Cold calling
In-depth knowledge of markets and relationships
Excellent communication skills

Proficient in customer account software
Customer Relationship Management software (CRM)
High customer service standards
Microsoft Office Suite

Skills

Licensed Health and Life Insurance Agent
Understanding of Life and Health insurance products.
Strong knowledge of Microsoft Office, Outlook Exchange; Internet Explorer.

Experience

Licensed Health Agent09/2014 to 05/2015Colibrium DirectRosewell, GA

Built customer loyalty by placing follow-up calls for customers who reported product issues.
Provided cross training to several staff members.
Trained staff on how to improve customer interactions.
Processed applications, payments, corrections, endorsements and cancellations.

Call Center Operator06/2006 to 08/2008Dial AmericaAthens, GA

Demonstrated mastery of customer service call script within specified time frames.
Handled customer complaints in a courteous and professional manner.
Provided accurate and appropriate information in response to customer inquiries.
Answered customer's questions and provided general service information.
Provided cross training to 10 staff members.
Properly directed inbound calls in phone queues to improve call flow.
Trained staff on how to improve customer interactions.

Case Manager Intern10/2006 to 05/2007American Red CrossAthens, GA

Interviewed clients individually and with families to determine what services would best address their needs.
Advised clients on community resources, made referrals and devised realistic treatment plans.
Assessed client and delivered comprehensive case management services.
Managed caseloads and acted as an advocate for client rights.
Evaluated and addressed individual client needs and concerns.
Attended and participated in community meetings and groups.
Attended meetings and trainings necessary for professional development.

Education

AA: Social Work Assistant2011Athens Technical CollegeAthens, GA, USA

N/A: Speech PathologyAlabama A & M UniversityNormal, AL

Resume Overview

Companies Worked For:

Colibrium Direct
Dial America
American Red Cross

School Attended

Athens Technical College
Alabama A & M University

Job Titles Held:

Licensed Health Agent
Call Center Operator
Case Manager Intern

Degrees

AA : Social Work Assistant 2011
N/A : Speech Pathology

Licensed Health Agent Resume Example

Resume Score: 100%

Resume Overview

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