licensed clinical social worker resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Compassionate Licensed Clinical Social Worker with four years of experience counseling and advocating for clients in community mental health organizations. History of encouraging and empowering clients toward improved self-esteem and decision making. Strong interest in serving diverse populations which includes couples, adolescents, adult, and the older adult clientele.

  • Accuracy and Efficiency in Documentation
  • Critical Thinking
  • Treatment Options
  • Counseling Sessions
  • Visiting Patient Homes
  • Strengths-Based Practices
  • Clinical Assessments
  • Professional Relationships
  • Confidentiality Requirements
  • Coordinating Care
Work History
05/2019 to Current
Licensed Clinical Social Worker Corizon Health, Inc. Pacific, MO,
  • Individual counseling with adolescents, adults, geriatric clients and couples adhering to evidenced based best practices.
  • Developed and implemented new programs to address emerging community needs.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Supervised 3 clinicians and gave case management feedback.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Diagnosed clients by using DSM-V criteria and documented using ICD 10 coding guidelines.
  • Treated patients with mental health issues and dual-diagnoses such as Major Depressive Disorder and General Anxiety.
  • Collaborated with healthcare providers to drive continuity of care.
  • Completed psychosocial evaluations and needs assessments.
  • Conducted in-home visits to provide supportive services.
  • Facilitated family meetings to discuss patient care plans.
  • Assessed risk factors of and provided patient and family education on available resources and self-care strategies.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Participated in clinical supervision to maintain professional development.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Developed partnerships with community organizations to expand services and referrals.
  • Established and nurtured key relationships with community members to form valuable partnerships.
08/2018 to 12/2019
Mental Health Counselor Lutheran Services Vinton, IA,
  • Individual counseling with adolescents and adults
  • Assisted with crisis intervention and hospitalizations.
  • Advocated for clients in community.
  • Participated in monthly meetings at Kane Community Network which supports LGBTQ youth and young adults.
  • Arranged and facilitated therapy sessions for individuals, couples, and families.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Maintained confidentiality of records relating to clients' treatment.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Determined clients' risk of self-harm or other dangerous behaviors.
08/2017 to 01/2019
Care Coordinator American United Home Care Bakersfield, CA,
  • Nursing home pre-screen Choices for Care specialist
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Supported patient care excellence via planning and interpretation of programs.
  • Provide pre-screens and de-institutionalizations from all county supportive living and nursing home facilities as requested.
  • Provide Case Coordination Unit case management including determination of new assessments, client care plans, Information and Assistance, follow-up through quarterly phone calls, annual re-determinations, and nursing home pre-screens.
  • Create and maintain client files and documentation consistent with Illinois Department on Aging and as determined by Elder Care policy and procedures.
  • Keep informed of current events in aging field by attending appropriate professional development trainings and those needed to maintain current certification and state requirements
09/2002 to 04/2017
Special Subrogation Representative Farmers Insurance Exchange City, STATE,
  • Investigated automobile claims with first party insureds and third-party claimants throughout country, aggressively pursuing subrogation for collection of payments on new and existing claims.
  • Negotiated settlements for policy holders with insurance providers, as well as, through extensive negotiation with attorneys to analyze and define liability/subrogation values.
  • Liaise between policy holders, claimants, attorneys, repair shops, collection agencies, police/fire personnel, fraud/arson specialists, and medical professionals serving as customer advocate and point of contact to ensure execution of corrective actions.
  • Facilitated in-depth training and provided on-going mentorship to new and existing department staff, as well as cross-training for field representatives.
  • Developed innovative new training workshops within department covering diverse topics which included negotiations, arbitration, case law, and liability.

Acting Subrogation Supervisor

  • Participated in weekly status meetings with other department managers to strategically plan future objectives based on claim representative case load, current financial status and underperforming departments/personnel in need of support
  • Promptly addressed and resolved escalated customer service issues
  • Conducted behavioral-based interviews with potential new hires to determine employment eligibility.
Expected in 08/2019 to to
Master of Social Work: Social Work
Aurora University - Aurora, IL
Expected in to to
Bachelor of Arts: Liberal Arts And Sciences
University of Illinois At Chicago - Chicago, IL

Licensed Clinical Social Worker-State of Illinois License Number 149.025146

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Resume Overview

School Attended

  • Aurora University
  • University of Illinois At Chicago

Job Titles Held:

  • Licensed Clinical Social Worker
  • Mental Health Counselor
  • Care Coordinator
  • Special Subrogation Representative


  • Master of Social Work
  • Bachelor of Arts

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