liability auto claims adjuster resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Skilled at balancing business and customer interests by fairly applying all policies. Currently licensed in states in usa . Organized and detail-oriented Diligent Insurance Collector versed in accident investigations, documentation and management. Passionate about quality and customer satisfaction with record of consistently exceeding company goals. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through five years of experience interviewing specialists, witnesses and claimants to compile information. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Good listening skills
  • Customer Relation
  • Automotive component understanding
  • Order Fulfillment
  • Stocking and replenishing
  • Insurance regulations knowledge
  • Damage assessment
  • Claims handling
  • Natural disaster experience
  • Claims process explanation
  • Customer service expertise
  • Planning and Coordination
  • Self-Motivated
Work History
Liability Auto Claims Adjuster , 01/2018 - 12/2022
Owens & Minor, Inc. Nashville, TN,
  • Maintained suspicious claims database and prepared reports for supervisors.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Synthesized data into comprehensive quarterly written reports for management.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Eliminated claimant, premium and provider fraud.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Answered customer questions regarding deductibles.
  • Reviewed field inspections and coordinated all insurance claim audits.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Substantiated legitimate claims and denied unjustified claims.
  • Prepared summaries of damage, payments and policy coverage.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Customer Service Representative, 01/2016 - 12/2017
Trimet Public Transportation Portland, OR,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
Claims Adjuster, 01/2011 - 12/2015
Leadway Insurance City, STATE,
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Reconciled data in direct collection system with accounting system to address discrepancies.
  • Obtained salivate value through salvage vendors
  • settled insured vehicle loss
  • settled lien holders payment and closed total loss claims .
  • Prepared summaries of damage, payments and policy coverage.
  • Negotiated claim settlements when needed.
  • Approved payment of claims within certain monetary limit.
  • Calculated benefit payments.
  • Determined salvage value on total-loss vehicle.
  • Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Examined claims forms and other records to determine insurance coverage.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Established productive working relationships with public officials and law enforcement officers.
  • Synthesized data into comprehensive quarterly written reports for management.
  • Determined liability and estimated and approved benefit payments.
Bachelor of Science: Accounting, Expected in 12/2011
Ladoke Akintola University of Technology - Ogbomosho,
Status -
  • Licensed Qualified auto claim adjuster
  • Automotive Service Excellence (in view)

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Resume Overview

School Attended

  • Ladoke Akintola University of Technology

Job Titles Held:

  • Liability Auto Claims Adjuster
  • Customer Service Representative
  • Claims Adjuster


  • Bachelor of Science

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