I am an IT Professional that has worked in various areas of information technology. IT lead positions, Network, Desktop Support, Helpdesk, Software support, Server Support, Consulting, Project Management, Administration, IT rollouts with various industries, inventory, work with vendors, asset management, training others, Site Survey/make sure all equipment is functioning properly from servers, routers , switches , cameras, all the way to the end users.
§Supported Windows OS-NT, MAC OS,7,8,10, chrome OS, off- 07,10,13,16 MS
§ Exchange, MS Active Directory, MS Office 365, Mobile Devices, VPN, SMS,
§ Windows Server 03/08,2012,2016 R2setup setup/configured IP Phones
§ Outstanding Tier 2/3 technical support to clients via telephone, email, perform remote-Quick Assist, Connect Wise
§ Experience with server automation, PowerShell, Azure CLI, DevOps
§ Microsoft Active Directory Administration (add accounts, group policy, profiles, etc.)
§ Cisco switches, Routers, basic network routing and troubleshooting, TCP/IP Networks
§ Familiar with communication protocols HTTP, POP3, SMTP, FTP, IP, VOIP, TFTP, etc.
§ Backup Hard Drives Terminal Server (Microsoft, Citrix) Setup user accounts,
§ permissions and passwords: VMware, SAN, Veritas Backup tapes, DHCP, DNS
§ Manage system performance/troubleshoot issues to physical/virtual windows servers ESXi
§ Provide training and technical support for users withvarying levels of IT knowledge
§ ITIL & ITSM Remedy/Service Now.
§ Supervise staff, such as desktop techs and collaborate with other depts./org. and IT staff
§ Skilled with planning and implementing future IT developments and undertaking project work. IT/SCADA Software Support Computer Aided Design/AutoCAD
§ Project Lead for disaster Recovery, PC Rollout, Server Rollout, CISCO Switch Rollout for Gulf Coast Remote Sites for ExxonMobil Pipeline
· Work with all vendors to troubleshoot, diagnose, and resolve issues related to network infrastructure, server and PC hardware/ software, LAN/WAN connectivity issues Team Lead switch rollout, software rollout, Laptop rollout
· Troubleshoot Dell/Lenovo Desktop, Laptops, PDA'S Mac Books, Ipads, Tablets, PC, Chrome OS, Win OS 7,8,10, Office7,10,13,16,19 Office 365 Chat-skype for business Apple Technology, ITSM Tools, ITIL3 Processes
· Install hardware/software on Power edge R710Servers/ Cisco Catalyst 3750 Switches and troubleshoot issues. Map Drives
· Active Directory-add new users, changing passwords, granting rights to file servers, setting login & logout scripts, creating security groups-static or dynamic membership
· Imaging, format, data migration, Backup, pre-boot (PXE)
Network Professional Association (NPA), Computing Technology Industry Association (CompTIA)Association of Information Technology Professionals (AITP),Information Systems Security Association (ISSA)
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