level 3 engineer assembler resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Software diagnosis
  • Flexible & Adaptable
  • Computer skills
  • Desktop support
  • Customer Complaint Resolution
  • Presentation skills
  • Certified IPC Specialist
  • Employee Engagement
  • Problem-Solving
  • Attention to Detail
  • Online Chat Support
  • Component Replacement
  • Conflict Resolution
  • Statistical Data Analysis
  • Hiring and Onboarding
  • 5 years of customer service and human resources experience
  • Written Communication
  • Risk Management
  • Infrastructure
  • Problem Solving
  • Strategic Thinking
  • Data Security
  • Scripting
  • Disaster Recovery
  • Network Defense Fundamentals
  • intrusion Detection and Prevention
  • Asset Protection
  • Governance
  • Information Literacy
  • Decision Making
  • Innovation
  • Help Desk Support
  • Hardware and Software Repair
  • Computer Diagnostics
  • 8 years of cca fabrication and assembly
  • I.T technical support
04/2021 to Current
Level 3 Engineer Assembler Macias Gini & O'connell Llp Newport Beach, CA,
  • Repaired electronic equipment and point-of-sale terminal components via soldering and other detailed assembly processes.
  • Cleaned and inspected parts and assemblies at each production stage and documented production defects.
  • Improved work productivity by operating power grinders, files, wire brushes, chemical solutions, and cleaning compounds.
  • Prepared workpiece edges by grinding, cutting, buffing, or bending to verify snug fit.
  • Completed production reports and work orders and submitted them to management for review to maintain open and transparent operations.
  • Reviewed blueprints and diagrams to determine job specifications, plan production activities, and organize proper supplies.
  • Adhered to inventory management practices and documented transfers when retrieving components and materials for each task.
  • Reported non-conforming materials to management and worked with supervisors to correct production issues.
  • Inspected finished and in-process products to verify quality, assign grades and remove defective products.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Analyzed and interpreted complex electrical and mechanical systems.
  • Produced work using appropriate welding techniques, metallurgy knowledge and engineering requirements.
03/2019 to 03/2021
BILLING//Customer Service Manager Arleans Creations City, STATE,
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Monitored phone calls to provide feedback and coaching.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized client contracts, records and reports to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
01/2019 to 03/2021
Human Resources Assistant Private Health Care City, STATE,
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Assisted with planning, organizing and coordinating company events.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Developed and maintained training materials and benefits packets for new hires.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Initialized background checks for potential new hires.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Gathered personnel records from other departments or employees.
  • Coordinated training schedules and filed crucial administrative paperwork.
07/2017 to 12/2018
  • Operated soldering iron stations
  • Perform quality checks on products and parts.
  • Review work orders and blueprints to ensure work is performed according to specifications
  • Complete production reports to communicate team production level to management
  • Maintain production equipment and machinery.
  • Read blueprints, work orders, or production schedules to determine product or job instructions or specifications
  • Lay out, fit, or connect parts to be bonded, calculating production measurements as necessary
  • Follow 5's standards
  • Inspect equipment on a regular basis in order to ensure proper functioning
  • Collaborate with other workers in order to locate and correct malfunctions
  • Maintain computer and manual records pertaining to facilities and equipment
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.Entered customer interaction details &track requests, document problems and record solutions offered.Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.Maintained accurate and current customer account data with manual forms processing and digital information updates.Maintained clean personal appearance, .Collected customer feedback and made process changes to exceed customer satisfaction goalsInformed customers about special promotions and provided detailed information for various products.Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Operated soldering iron stations to solder connectors to cable assemblies.Assembled and welded metal parts to create electronic circuit boards.Interpreted written assembly drawings
  • Improved work productivity by operating power grinders, files, wire brushes, chemical solutions and cleaning compounds.
  • Cleaned and inspected parts and assemblies at each production stage and documented production defects.
  • Completed production reports and work orders and submitted to management for review to maintain open and transparent operations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 05/2025 to to
Bachelor of Science: Cyber Security
University of Phoenix - Tempe, AZ
Expected in 07/2023 to to
Associates of Science (A.S): CyberSecurity Candidate
University of Phoenix - Tempe, AZ,
  • Certified IPC Specialist- IPC J-STD-001

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Level 3 Engineer Assembler
  • BILLING//Customer Service Manager
  • Human Resources Assistant


  • Bachelor of Science
  • Associates of Science (A.S)

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