LEIDOS / DOD CONTRACTOR - NETWORK MONITORING ANALYST
Fast, solid learner and team player. Professional, self-motivated, and customer service-oriented. Good diagnostic, analytic, and troubleshooting skills. Good prioritization and multitasking skills. Detail-oriented, reliable and dedicated. Good interpersonal, typing, and verbal/written communication skills. All-in-all, I'm looking to accelerate in my career while continuing to rise throughout the Information Technology Industry.
7 Years Computer Repair / Diagnostics / Troubleshooting
6 Years in PC Repair & Support 4 Years Customer Service
2 Years with related IT Project Management Service
2 Years with Network related experience
Cisco Certified Network Associate: Routing and Switching (CCNA:R&S)
Cabling Experience: Able to run data lines (drops and network ties)
Patching Experience:Able to patch data in patch (communications) panel
Hands-on Installations:Able to install, support and maintain all hardware related to computers, phones, printers, and networking equipment (Wireless/Wired Access Points, Routers, Switches, Servers, AirMedia, IP Cameras).
Leidos / DoD Contractor - Network Monitoring AnalystLeidos － San Antonio, Texas
Active ADP/IT II Clearance
- Provide overall monitoring to all physical and remote locations (Governmental Sites) of all branches of military.
Monitor, alert and report on the health and performance of the data center applications and servers.
Track applications availability across the physical and virtual infrastructure with built-in alerting and instant notification of issues (SNMP, NNMi and other tools).
Gain deep visibility into the physical and virtual platforms that are hosting applications, thanks to site personnel and network maps.
Simulate and measure Quality of Experience (QoE) for popular applications such as Remedy and Topaz.
Collaborate with monitoring, alerting, and reporting of the health and performance of all the physical and virtual servers in the data center, alongside the Network Engineering Team.
Involvement in Circuit outages, unscheduled maintenance, and network related issues, with full documentation and procedures.
Notifying government personnel of downtimes, estimated windows, and fix actions.
Maintain ticketing queues in Remedy, by keeping tickets closed in a timely manner.
If an issue is not resolved within its time window, escalation is necessary.
09/2015 to 12/2016
IT Support Technician I/II - Junior Network TechnicianGalen College of Nursing － San Antonio, Texas
Maintain computer, network, phones, and audio-visual technology in classrooms, labs,
- Libraries, conference rooms, and offices.
Install, configure, and maintain Windows operating systems and desktop applications.
Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
Provide assistance in the use of computer hardware and software, including printing,
Installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
Provide desktop application support for Windows, Microsoft Office, and various software applications.
Assist other Campus IT in asset management, documentation, and utilization tracking.
Provide technical assistance to end-users primarily during normal business hours.
Provide occasional or infrequent after-hours support for technology infrastructure emergencies and special projects approved by campus leadership or Main Campus IT.
Assist Networking Admins with hardware installations and/or switch management.
08/2013 to 09/2015
Advanced Repair Agent / Consultation AgentGeek Squad/ Best Buy － San Antonio, Texas
Maintain a professional work environment at all times.
Create robust solutions quickly, efficiently, and accurately each day.
Diagnose delicate technology belonging to clients.
Install Hardware components and Software for clients.
Communicate with clients every step of the way.
Makes notes of every step you make as you are creating a solution.
Be a team player when working with others.
05/2011 to 08/2013
Computer Technician/LogisticsBlake's Computer Repair － San Antonio, Texas
Create repair orders for clients in store or over the phone.
Communicate by relating the order details to the other technicians.
Diagnose all problems Hardware and Software related
- Install Hardware/Software as requested by the client.
Call clients every other day with a status update on their unit until complete.
Keep track of orders by filing them each day before closing.
Education and Training
High School DiplomaWilliam Howard Taft High School
Business Professionals of America (BPA):
2010 First Place - Information Technology Concepts
2011 First Place - Information Technology Concepts