Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.
Skills
Inbound Phone Call Handling
Managing Office Supply Inventory
Ethics-focused
Scheduling
Mail handling
Administrative support
Budgeting
Office administration
Work History
Legal Office Administrator, 07/2010 - Current Heartland Dental – Frankfort, IL,
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Kept detailed records of supplies and necessary equipment use to effectively budget and make orders for new supplies.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Scheduled, rescheduled and handled cancelled appointments for patients.
Kept waiting room neat and organized at all times by stacking magazines and removing trash .
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Office Manager, 05/2002 - 04/2008 William L. Houser, Jr., M.D. – City, STATE,
Developed close working relationships with front office and back office staff.
Addressed and remedied all patient or team member issues.
Built relationships with physicians to create steady referral pipeline.
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Assisted with regulatory issues such as compliance.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Developed policies and procedures for effective practice management.
Managed 9 employees with various personalities and from different cultures for large physician practice.
Created and implemented organizational policies and procedures.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 9 employees.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Consulted with healthcare professionals on business decisions.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
Associate of Science: Medical Assisting Technology, Expected in 05/2002 - Youngstown State University - Youngstown, OH GPA:
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