Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.

Skills
  • Inbound Phone Call Handling
  • Managing Office Supply Inventory
  • Ethics-focused
  • Scheduling
  • Mail handling
  • Administrative support
  • Budgeting
  • Office administration
Work History
Legal Office Administrator, 07/2010 - Current
Heartland Dental Frankfort, IL,
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Kept detailed records of supplies and necessary equipment use to effectively budget and make orders for new supplies.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
Front Desk Receptionist, 05/2008 - 07/2010
Chase Brass Parsippany, NJ,
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Kept waiting room neat and organized at all times by stacking magazines and removing trash .
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
Office Manager, 05/2002 - 04/2008
William L. Houser, Jr., M.D. City, STATE,
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Built relationships with physicians to create steady referral pipeline.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Assisted with regulatory issues such as compliance.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
  • Developed policies and procedures for effective practice management.
  • Managed 9 employees with various personalities and from different cultures for large physician practice.
  • Created and implemented organizational policies and procedures.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 9 employees.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Consulted with healthcare professionals on business decisions.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
Associate of Science: Medical Assisting Technology, Expected in 05/2002
-
Youngstown State University - Youngstown, OH
GPA:

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School Attended

  • Youngstown State University

Job Titles Held:

  • Legal Office Administrator
  • Front Desk Receptionist
  • Office Manager

Degrees

  • Associate of Science

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