- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.
- Inbound Phone Call Handling
- Managing Office Supply Inventory
- Ethics-focused
- Scheduling
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- Mail handling
- Administrative support
- Budgeting
- Office administration
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Legal Office Administrator, 07/2010 - Current
Heartland Dental – Frankfort, IL,
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept detailed records of supplies and necessary equipment use to effectively budget and make orders for new supplies.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Front Desk Receptionist, 05/2008 - 07/2010
Chase Brass – Parsippany, NJ,
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Kept waiting room neat and organized at all times by stacking magazines and removing trash .
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
Office Manager, 05/2002 - 04/2008
William L. Houser, Jr., M.D. – City, STATE,
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Built relationships with physicians to create steady referral pipeline.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Assisted with regulatory issues such as compliance.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Developed policies and procedures for effective practice management.
- Managed 9 employees with various personalities and from different cultures for large physician practice.
- Created and implemented organizational policies and procedures.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 9 employees.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Associate of Science: Medical Assisting Technology, Expected in 05/2002
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Youngstown State University - Youngstown, OH
GPA:
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