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Lease Retention BDC Supervisor Resume Example

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LEASE RETENTION BDC SUPERVISOR
Professional Summary

Enthusiastic Lease Retention BDC Supervisor eager to contribute to a team's success through hard work, attention to detail, excellent organizational skills. Motivated to learn, grow, and excel within the company. With over five years of successful experience. Looking for a position that challenges me in a Supervisor role or related areas that would best utilize my expertise in this business environment. This position should have room for growth within your organization.

Accomplishments
  • Started off working in this department from the ground up as a Customer Service Agent. Worked my way up the corporate ladder showing I was a team player, fast learner and always trying to assist agents with leads or customers.
  • Became Lease Retention Specialist BDC Supervisor My department was responsible for answering all customer inquiries, incoming calls and/or online requests. BDC agents provided customers with initial product information and pricing. The goal was to maximize the store's sales opportunities by generating sales appointments and keeping in contact with customers throughout their entire buying process.
Skills
  • Bilingual, (fluent writing and speaking Spanish)
  • Knowledge of Automotive Software; Dealersocket; Dealer Daily; Interactive Network; CarNow; Kwick Connect; Truecar ; Costco; CallRevu
  • Excellent communication, Good listening skills, Detail-oriented and organizational skills.
  • Strong work-ethic with ability to work in fast-paced environment, results-driven.
  • Proficient in Microsoft Word, Excel and Power Points, ADP
  • Conflict resolution
  • Teamwork
  • Pre-Employment Screening
  • Contract Negotiation
  • Candidate Sourcing
  • Recruitment
  • Training and mentoring
  • File and records management
  • Team Building
  • Organizational Development
Work History
10/2014 to 05/2020Lease Retention BDC SupervisorCompany Name | City, State
  • Managed team of 6 Penske BDC agents from Honda, Mazda of Escondido, Lexus of San Diego, Kearny Mesa & Acura.
  • Oversaw Lease Department for Penske Automotive Group Stores; Honda, Mazda, Acura, Audi of Escondido, Lexus, Mini San Diego, and Kearny Mesa.
  • Reported Metrics, Response Times, Conversion, Ratios Consistently and held regional conversion ratios of over 50% retention.
  • Monitored all Internet Leads, Phone Calls, and Unsold Showroom Traffic
  • Completed operational requirements by scheduling and assigning employees.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Conducted Weekly meetings to maximize team knowledge and productivity by effectively training, coaching,monitoring and directing employees in application of best practices and regulatory protocols.
  • Met with 3rd party vendors i.e. Dealersocket, CarNow, Kwick ,Connect, TrueCar Inc, and CallRevu.
  • Audit records, Reconcile sold deals
10/2013 to 10/2014Campus SupervisorCompany Name | City, State
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Supervised pedestrian and vehicular traffic ensuring student and personnel safety for all.
  • Interacts with other agencies (Law enforcement, community professionals, etc.) communicate receive information regarding situations that may affect safety within school environment.
  • Investigates potential campus crimes and/or student related incidents to resolve conflicts and/or pursuing further disciplinary action.
  • Patrolled school activities, facilities (pep rallies, lunch breaks, school parking areas, bus areas, etc.) authoritative visibility within school setting.
  • Ensure safety of students, maintaining security, and deterring crime.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
05/2012 to 07/2012Cutco Sales RepresentativeCompany Name | City, State
  • Contacted customers and prospects to generate new business to achieve company goals.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Met frequently with Customer Service Supervisor, and service personnel to stay current on company offerings and business policies.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Pursued minimum of 20 new leads each month.
  • Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
Education
06/2012High School DiplomaSan Marcos High School, City, State
No Degree | General StudiesPalomar College, City, State
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Resume Overview

School Attended

  • San Marcos High School
  • Palomar College

Job Titles Held:

  • Lease Retention BDC Supervisor
  • Campus Supervisor
  • Cutco Sales Representative

Degrees

  • 06/2012 High School Diploma
    No Degree | General Studies

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