Learning Support Tech resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Talented Support Technician bringing 2 years of experience in Lenovo, Dell equipment. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support.
Dedicated 911 Dispatcher offering 9 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Telecommunications and protocols. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Skills
Technical Support
Software Installation
Troubleshooting Technical Issues
IT Support
Telecommunications
Map Reading Skills
Information Intake
Computer-Aided Dispatching
Basic Life Support Understanding
Computer-Aided Dispatch (CAD)
Medical Emergency Response
Teamwork
Detail-oriented
Customer Service
Computer skills
Good telephone etiquette
Computer proficiency
Critical thinking
Good listening skills
Written Communication
Compassion
Team building
Work History
Learning Support Tech, 05/2019 - Current The Hon Company – East Moline, IL,
Removed malware, ransomware and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Responded to telephone, email and in-person inquiries regarding operation, use and repair.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Completed inventory counts and organized supplies.
Trained users on how to operate programs.
Updated documentation and produced reports.
Configured hardware, devices and software to set up work stations for employees.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Prepared merchandise for sales floor by pricing or tagging.
Processed product returns and assisted customers with other selections.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Housekeeper, 09/2014 - 11/2014 Securitas Security Services Usa, Inc. – Hazelwood, MO,
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Changed bed linens and collected soiled linens for cleaning.
Certified 911 Public Safety Telecommunicator, 05/2005 - 08/2014 Luna County Central Dispatch – City, STATE,
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Read system maps and caller information, and documented all details in system.
Routed calls to police, fire and ambulance service to meet individual call needs.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Developed and maintained courteous and effective working relationships.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Reduced risks and emergency response issues by observing public safety field units.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Education
Bachelor of Science: Criminal Justice, Expected in 05/2021 - Western New Mexico University - Silver City, NM GPA:
Associate of Science: Criminal Justice, Expected in 12/2019 - Western New Mexico University - Silver City, NM GPA:
Member of Alpha Phi Sigma
Dean's List May 2020
Member of National Society of Leadership and Success
High School Diploma: , Expected in 05/2004 - Deming High School - Deming, NM GPA:
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