To obtain a position that will enable me to use my business and organizational skills along with my ability to work well with others to achieve common goals on time and under budget.
General office equipment, typing/keyboarding, Word, EXCEL, Microsoft office, Outlook, Windows, Power Point, Meditech, LSS, AS400, Cerner, Dentrix
Travel, Biking, Reading, Family
Learning Facilitator, 01/2014 Consumers Energy – West Olive, Mi
Responsible for delivering instruction to Consumers Energy employees.
Participate in the learning community to increase consistency in Consumers Energy training practices and increase the effectiveness of the learning programs.
Proactively use internal resources and creatively plan and execute training within Consumers Energy that reflect and balance the priorities of the company.
Effective and timely reporting
Evaluation of program effectiveness and development of new learning material
Effective communication and participation in organizational matters such as scheduling, meeting, development, and projects
Work with subject matter experts to ensure lesson plans incorporate current information that is compliant with Consumers Energy and other legislative entities.
Collaboration with instructional design team as an SME to create computer based learning modules (CBTs).
Use a variety of assessment tools and strategies to improve instruction methods.
Clearly communicate objectives for all lessons, units and projects to all participants.
Administer performance reviews to evaluate each participant's progress.
Use role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Regional Clinic Administrator, 01/2013 to 01/2014 Michigan Comm. Dental Clinics – Traverse City, Mi
Work closely with the office administrators to provide leadership on the day-to-day operations of 8 clinics in the SW MI area.
Work to positively reinforce communications between the clinics, administrative office and the CDO (chief dental officer).
Patient and employee complaint resolution, incident investigations regarding personnel and compliance issues.
Positively representing the senior executive officers, conducting on-site visits.
Process improvement efforts in regard supply allocation, collecting, billing, scheduling, and morale issues.
Staff performance, progressive discipline, and mediation.
Provide leadership and develop sustaining relationships with the dentists by facilitating communications between staff and senior management.
Effective and timely communication and reporting.
Made strategic decisions regarding future targets.
Met with stakeholders and maintained productive relationships.
Reviewed customer feedback.
Maintained compliance with company requirements.
Sourced qualified vendors and negotiated contracts.
Clinic Administrator, 05/2012 to 12/2013 Michigan Comm. Dental Clinics – Traverse City, Mi
Responsible for the recruitment and hiring of all staff; clinical and administrative.
Developed on-going training process for clinical assistants and administrative staff.
Responsible for orientation, training and supervision of 25 staff.
Staff performance, progressive discipline, and mediation.
Alignment of ordering and budget for decreased spending and increased productivity.
Staff management that produces positive results in customer service, staff retainment, and quality patient care.
Spearheaded cross-functional initiative to achieve optimal patient care and provider support.
Strengthened company's business by leading implementation of including patient satisfaction scores in monthly meetings and employee rate share.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Developed and rolled out new policies.
Patient Access Director, 01/2007 to 04/2012 Cheboygan Memorial Hospital – Cheboygan, MI
Senior management of a JCAHO (Joint Commission on Accreditation of Healthcare Organizations) accredited treatment facility.
Responsible for all administrative and fiscal aspects of departmentl.
Responsible for recruiting, orienting, training and supervising 25 staff
Reduced staff turnover by improving staff orientation and training, professional development, and mid-level management coaching.
Oversight of all aspects of staff performance, evaluation, progressive discipline, mediation of staff disputes and grievance procedures.
Leadership in setting and achieving of strategic organizational goals.
Established training for staff in regard to work performance and development.
Increased annual revenue by 30% by implementing policy for taking co-pays and upfront monies in compliance with existing benefit rules.
Co-directed implementation of Meditech sytem org wide and developed criteria for program content.
Created a positive productive environment in times of heavy change.
Developed and implemented data base training program for employees.
Regional Outreach Coordinator, 01/2006 to 01/2007 Close Up – Alexandria, VA
Research and participation in development of effective sales and marketing plans.
Served as liaison between the foundation and territories in Michigan and Puerto Rico.
Provided continuity for outreach, transportation, and grant efforts in the two regions.
Recruited and engaged targeted audiences.
Contacted influencers, donors, and potential referral sources.
Evaluated effectiveness of sales calls.
Increased annual sales 20%.
Targeted and assessed accounts in MI and Puerto Rico for increased involvement and improvements within the demographic areas Built communications with accounts to increase visibility, credibility and success.
Collaborated with account management to identify opportunities for personalized sales encounters based on local areas Designed and delivered presentations using various media Coordinated with administrators, government officials, and educators to ensure program satisfaction.
Program development for students and educators.
World Language Instructor, 01/1999 to 01/2006 Flint Community Schools – Flint, MI
Plan and implement lessons plans in alignment with Spanish curriculum in diverse inner- city classroom grades 7-12.
Research and program developmentthat instills concepts of the Spanish language.
Classroom management yielding positive results for individual and mass learning styles.
Collaborated with local colleges to institute college accredited classes
Collaborated with other instructors to increase multi-cultural experiences
Facilitated student events to link classroom with real world eperiences
Implemented outside learning experience to increase cultural awareness and improve understanding of diversity using interactive activities.
Assess student accomplishments and work to strengthen skills in weak areas.
Maintain accurate student records in terms of progress, consistency, and attendance.
Built positive relationships with students, parents, and community.
Established clear objectives for all lessons, units and projects.
Adapted teaching methods and materials to meet students' varying needs.
Encouraged students to persevere with challenging tasks.
Employed a broad range of instructional techniques to retain student interest and maximize learning.
Taught students to utilize problem solving methodology and techniques during tests.
Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
Created lesson plans in line with state curriculum and school curriculum standards.
Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
Chaperoned various dances, sporting events and activities each semester.
Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
Identified areas of weakness with individual students and tailored lessons accordingly.
Coordinated with the Dean of Students to address discipline issues.
Manager/Event Coordinator, 01/1988 to 01/2007 IMA – Burton, MI
Managed staff to provide high levels of customer care and satisfaction.
Improved staff training and meal planning to bring about recurring contracts.
Expanded sales and increased positive marketing efforts.
Policy and performance management Training and development Ordering and distribution for optimum level of budget.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Interacted positively with customers while promoting building facilities and services.
Organized special events including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Special Project Admin, 01/1999 to 01/2001 Department of Education – Lansing, Mi
Assistant for Gifted and Talented.
Increased office productivity and implemented progressive student data system.
Answered and managed incoming and outgoing calls while recording accurate messages.
Directed guests and routed deliveries and courier services.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Opened and properly distributed incoming mail.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Foreign Language Instructor, 01/1998 to 01/1999 Flint/Grand Blanc Cmmunity Ed – Grand Blanc, MI
Increased Spanish language skills for travelers.
Program development and presentation.
Taught ESL course for professionals wishing to take the TOEFL exam.
Coordinated communication between students and school administration to create an effective and culturally-sensitive learning environment.
Developed and taught a curriculum to educate students in the basics of grammar and conversational speaking in both English and Spanish.
Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
Assisted department head in establishing daily schedules, curriculum and ESL activities.
Administered and graded tests and assignments to evaluate student progress.
Assigned lessons and corrected homework.
Improved instruction methods by using a variety of assessment tools and strategies.
Gave one-on-one attention to each student while maintaining overall focus on the entire group.
Associate of Arts: General studies, 1989 Mott Community College - Flint, MI
Bachelor of Arts: Social Science/ Education, 2000 University of Michigan - Flint, MI
MA: Leadership, 2005 Eastern Michigan University - Ypsilanti, MI
MBA: Business administration, 2012 University of Phoenix - Phoenix, AZ
Class sponsor 1998-2003, coached dance team at Southwestern High School, school improvement committee, grief/counseling committee, school security committee, Close Up coordinator, student travel, Big Brother/Big Sisters mentor exchange, fundraising, tutoring, studied abroad, office of Congressman Killdee, office of Mayor Collier in Flint. Cherry Festival volunteer. Adopt-a-Highway.
Associate of Arts : General studies , 1989 Bachelor of Arts : Social Science/ Education , 2000 foreign language/history
*Teaching certification : MA : Leadership , 2005 MBA : Business administration , 2012
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