Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Leadership
Strategic planning
Organization and Time management
Multitasking abilities
Computer proficiency
Strategy implementation
Information gathering and analysis
Copywriting Knowledge
Preparing Presentations
Marketing Communications
Work History
Learning Coordinator, 10/2018 - Current Chewy – Phoenix, AZ,
Managed, trained, and developed team of over thirty Learning Ambassadors.
Assigned, conducted, and tracked required training for managers, new associates, and ongoing training for existing associates through various platforms to ensure 100% compliance.
Developed and implemented additional safety measures to support social distancing while on-boarding during Covid-19.
Assessed development needs and identified re-training opportunities for current Learning Ambassadors and Associates.
Created employee engagement calendar; organized, planned, and implemented activities to drive associate engagement.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Coached new employees on administrative procedures, company policies and performance standards.
Created PowerPoint presentations for meetings and ongoing education.
Managed internal communications as needed for operations.
Delivered new employee on-boarding and training sessions via LMS.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Conducted orientation sessions and organized on-the-job training for new hires.
Selected and assigned instructors to conduct specific training programs.
E-Commerce Manager, 04/2017 - 03/2020 Goose Island – Fennville, MI,
Managed all facets of business operations, including financial tracking, and inventory coordination.
Corresponded with online customers to address questions or complaints about products, policies or shipping methods
Generated more than $3000 in monthly sales with successful marketing, sales and customer relations strategy.
Used SEO to improve search rankings of listed items.
Completed up to 200 sales and shipments every week.
Tracked inventory and reviewed retail trends with Excel spreadsheets in order to make timely and proactive business decisions..
Generated new business with marketing initiatives and strategic plans to increase overall profitability and new client acquisition by10%
Boosted brand awareness, implemented promotional campaigns and generated leads while managing internal and external marketing campaigns and programs for new technology.
Using consultative sales approach assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Researched and identified opportunities for account growth and market expansion.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Marketing and Event Production Manager , 08/2007 - 08/2013 Scrappin' Escapes – City, STATE,
Promoted brand identity by creating company logo, website, and promotional products.
Created and edited copy for blogs, website and marketing materials.
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Managed administrative logistics, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
Incorporated SEO keywords into copy to increase search result rankings to top three.
Employed search engine optimization tactics to increase reach of targeted audience and increased year over year attendance by 25%.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Education
Master of Arts: Strategic Communication, Expected in 08/2022 - Cal Baptist University - Riverside, CA, GPA:
Bachelor of Arts: Interdisciplinary Studies - Leadership Studies , Expected in 08/2021 - Humboldt State University - Arcata, CA GPA:
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