, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Copywriting
MS Office
Organization and Time management
Multitasking abilities
Computer proficiency
Work History
10/2018 to CurrentLearning CoordinatorChewy | Hollywood, FL,
Managed, trained, and developed team of over thirty Learning Ambassadors.
Assigned, conducted, and tracked required training for managers, new associates, and ongoing training for existing associates through various platforms to ensure 100% compliance.
Developed and implemented additional safety measures to support social distancing while on-boarding during Covid-19.
Assessed development needs and identified re-training opportunities for current Learning Ambassadors and Associates.
Devised employee engagement calendar; organized, planned, and implemented activities to drive associate engagement.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Coached new employees on administrative procedures, company policies and performance standards.
Created PowerPoint presentations for meetings and ongoing education.
Managed internal communications as needed for operations.
Delivered new employee on-boarding and training sessions via LMS.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance
Communicated all learning and performance objectives, schedules and training assessments to upper management
Conducted orientation sessions and organized on-the-job training for new hires
Analyzed effectiveness of training programs at all levels and recommended updates
Organized and edited training manuals, multimedia visual aids and other educational materials
Selected and assigned instructors to conduct specific training programs
Delivered feedback to decision-makers regarding employee performance and training needs
Accomplished multiple tasks within established time frames
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
04/2017 to 03/2020E-Commerce ManagerGoose Island | Chicago, IL,
Responded to customer issues and resolved complaints by leveraging expert fashion knowledge.
Generated more than $3000 in monthly sales with successful marketing, sales and customer relations approaches.
Completed up to 200 sales and shipments every week.
Tracked inventory and reviewed retail trends with Excel spreadsheets in order to make timely and proactive business decisions.
Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
09/2013 to 11/2016Logistics Account Executive Alliance Shippers, Inc. | Edison, NJ,
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Used consultative sales approach to understand and meet customer needs.
Locked in customer business with persuasive negotiation skills.
Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Serviced existing accounts on regular basis to maximize revenue.
Prospected new sales leads from directories, referrals and partners.
Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Drove new business by acquiring new clients and expanding new and existing relationships.
Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
Updated sales strategies and marketing channels to increase overall profitability and new client acquisition by10%
Contacted customers to follow up on purchases and suggest additional purchase options.
Used Salesforce to maintain company database with essential account and sales information.
Researched potential clients and markets to prepare for appointments.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs for new technology.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
Generated new business with marketing initiatives and strategic plans
Researched and identified opportunities for account growth, account penetration and market expansion
Negotiated and closed long-term agreements with new clients in assigned territory
Performed research to uncover potential target areas, markets and industries
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
Established relationships with key decision-makers within customer's organization to promote growth and retention
Worked with existing customers to increase purchases of products and services
08/2007 to 08/2013Marketing and Event Production Manager Scrappin' Escapes | City, STATE,
Created and edited copy for blogs, websites and marketing materials.
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Selected and ordered refreshments, decor and event materials
Created high-impact messaging for all marketing media, contributing to increases in revenues and market share.
Produced original, creative content for promotional advertisements and marketing materials.
Wrote social media outreach posts on both informational and promotional topics.
Incorporated SEO keywords into copy to increase search result rankings, increasing year over year attendance by 25%.
Customized brand message to reach and capture target audience interest and drive engagement
Employed search engine optimization tactics to increase reach of targeted audience
Designed fliers to promote events and company updates
Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website
Education
Expected in 08/2022Master of Arts | Strategic CommunicationCal Baptist University , Riverside, CA, GPA:
Expected in 08/2021Bachelor of Arts | Interdisciplinary Studies - Leadership Studies Humboldt State University, Arcata, CAGPA:
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