- , , 100 Montgomery St. 10th Floor
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Enthusiastic candidate motivated to learn and eager to contribute to team success through hard work and attention to detail. Well-organized in approaching administrative and production support functions. Competent in managing schedules, supporting meetings and contributing to brainstorming sessions.
- Leadership
- Strategic planning
- Organization and Time management
- Multitasking abilities
- Computer proficiency
| - Strategy implementation
- Information gathering and analysis
- Copywriting Knowledge
- Preparing Presentations
- Marketing Communications
|
Learning Coordinator, 10/2018 to Current
Chewy – Reno, NV,
- Managed, trained, and developed team of over thirty Learning Ambassadors.
- Assigned, conducted, and tracked required training for managers, new associates, and ongoing training for existing associates through various platforms to ensure 100% compliance.
- Developed and implemented additional safety measures to support social distancing while on-boarding during Covid-19.
- Assessed development needs and identified re-training opportunities for current Learning Ambassadors and Associates.
- Created employee engagement calendar; organized, planned, and implemented activities to drive associate engagement.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Created PowerPoint presentations for meetings and ongoing education.
- Managed internal communications as needed for operations.
- Delivered new employee on-boarding and training sessions via LMS.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Selected and assigned instructors to conduct specific training programs.
E-Commerce Manager, 12/2016 to 03/2020
Miele – Boston, MA,
- Managed all facets of business operations, including financial tracking, and inventory coordination using Excel.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Generated more than $3000 in monthly sales with successful marketing, sales and customer relations strategy.
- Used SEO to improve search rankings of listed items.
- Completed up to 200 sales and shipments every week.
Logistics Account Executive , 09/2013 to 11/2016
Alliance Shippers, Inc. – Savannah, GA,
- Generated new business with marketing initiatives and strategic plans to increase overall profitability and new client acquisition by 10%.
- Boosted brand awareness, implemented promotional campaigns and generated leads while managing internal and external marketing campaigns and programs for new technology.
- Using consultative sales approach assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Researched and identified opportunities for account growth and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Marketing and Event Production Manager , 08/2007 to 08/2013
Scrappin' Escapes – City, STATE,
- Promoted brand identity by creating company logo, website, and promotional products.
- Created and edited copy for blogs, website and marketing materials.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
- Incorporated SEO keywords into copy to increase search result rankings to top three.
- Employed search engine optimization tactics to increase reach of targeted audience and increased year over year attendance by 25%.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Master of Arts: Strategic Communication, Expected in 08/2022
Cal Baptist University - Riverside, CA,
GPA:
Bachelor of Arts: Interdisciplinary Studies - Leadership Studies , Expected in 08/2021
Humboldt State University - Arcata, CA
GPA:
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