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Learning Coordinator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Copywriting
  • MS Office
  • Organization and Time management
  • Multitasking abilities
  • Computer proficiency
Work History
10/2018 to Current Learning Coordinator Chewy | Lewisberry, PA,
  • Managed, trained, and developed team of over thirty Learning Ambassadors.
  • Assigned, conducted, and tracked required training for managers, new associates, and ongoing training for existing associates through various platforms to ensure 100% compliance.
  • Developed and implemented additional safety measures to support social distancing while on-boarding during Covid-19.
  • Assessed development needs and identified re-training opportunities for current Learning Ambassadors and Associates.
  • Devised employee engagement calendar; organized, planned, and implemented activities to drive associate engagement.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Created PowerPoint presentations for meetings and ongoing education.
  • Managed internal communications as needed for operations.
  • Delivered new employee on-boarding and training sessions via LMS.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance
  • Communicated all learning and performance objectives, schedules and training assessments to upper management
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Analyzed effectiveness of training programs at all levels and recommended updates
  • Organized and edited training manuals, multimedia visual aids and other educational materials
  • Selected and assigned instructors to conduct specific training programs
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Accomplished multiple tasks within established time frames
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
04/2017 to 03/2020 E-Commerce Manager Goodwill Industries Of Central Oklahoma | Mustang, OK,
  • Responded to customer issues and resolved complaints by leveraging expert fashion knowledge.
  • Generated more than $3000 in monthly sales with successful marketing, sales and customer relations approaches.
  • Completed up to 200 sales and shipments every week.
  • Tracked inventory and reviewed retail trends with Excel spreadsheets in order to make timely and proactive business decisions.
  • Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
09/2013 to 11/2016 Logistics Account Executive Zim Integrated Shipping Services Ltd. | Westminster, CA,
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Used consultative sales approach to understand and meet customer needs.
  • Locked in customer business with persuasive negotiation skills.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Prospected new sales leads from directories, referrals and partners.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Updated sales strategies and marketing channels to increase overall profitability and new client acquisition by10%
  • Contacted customers to follow up on purchases and suggest additional purchase options.
  • Used Salesforce to maintain company database with essential account and sales information.
  • Researched potential clients and markets to prepare for appointments.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs for new technology.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
  • Generated new business with marketing initiatives and strategic plans
  • Researched and identified opportunities for account growth, account penetration and market expansion
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Performed research to uncover potential target areas, markets and industries
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
  • Established relationships with key decision-makers within customer's organization to promote growth and retention
  • Worked with existing customers to increase purchases of products and services
08/2007 to 08/2013 Marketing and Event Production Manager Scrappin' Escapes | City, STATE,
  • Created and edited copy for blogs, websites and marketing materials.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Selected and ordered refreshments, decor and event materials
  • Created high-impact messaging for all marketing media, contributing to increases in revenues and market share.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Wrote social media outreach posts on both informational and promotional topics.
  • Incorporated SEO keywords into copy to increase search result rankings, increasing year over year attendance by 25%.
  • Customized brand message to reach and capture target audience interest and drive engagement
  • Employed search engine optimization tactics to increase reach of targeted audience
  • Designed fliers to promote events and company updates
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website
Education
Expected in 08/2022 Master of Arts | Strategic Communication Cal Baptist University , Riverside, CA, GPA:
Expected in 08/2021 Bachelor of Arts | Interdisciplinary Studies - Leadership Studies Humboldt State University, Arcata, CA GPA:

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Resume Overview

School Attended
  • Cal Baptist University
  • Humboldt State University
Job Titles Held:
  • Learning Coordinator
  • E-Commerce Manager
  • Logistics Account Executive
  • Marketing and Event Production Manager
Degrees
  • Master of Arts
  • Bachelor of Arts