Leadership Development Director resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
    Accomplished corporate learning professional with 15 years of experience in human resources management and organizational development, including working with various levels of personnel in organizational behavior, project management, and leadership and workforce training.Extensive experience and passion for identifying and accelerating human potential to create world class experiences for employees, patients, families, customers, and community members.
  • Dedicated to continuous improvement and performance excellence across all business units and service lines.
  • Training and Development Specialist who adds value to organizations by contributing to growth and driving profitability as a trusted advisor and strategic business partner.

Professional Experience
2008 to 2013
  • Managed all functions of the leadership development program including assessment, strategic planning, development, implementation, facilitation, and measurement; increasing perceptions of managerial effectiveness by 15% each year.
  • Lead multiple cross-functional teams for experience design initiatives, process improvement, strategic planning, and satisfaction round tables; partnerships and project teams which created cultural and behavioral change throughout the network; increasing employees' perceptions of best place to work each year.
  • Managed workforce development orientation, customer service, professional skills program development, implementation, and evaluation
  • Implementation and management of eLearning program for professional skills development
  • Partnered with all leadership levels for skills development and employee relations to close performance gaps.
  • Created and conducted ED physician customer service training program; achieved 25% decrease in personnel complaints, a 20% increase in HCAHPS satisfaction ratings for ED physicians at each facility on key survey items in first following quarter.
  • Buddy program
  • Served as Examiner for California Awards for Performance Excellence (CAPE) 2012 (state level prerequisite for National Malcolm Baldrige National Quality Award journey); and CAPE criteria team lead for 2010.
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.
2005 to 2006
HUMAN RESOURCES DIRECTOR Endo Pharmaceuticals Chestnut Ridge, NY,
    Created and facilitated training programs in management development, orientation, customer service, patient relations, policy, and regulatory compliance; increased employees' perceptions of manager effectiveness by 35% at post-survey.
  • Developed performance management process using self and manager developmental goals analysis for interdisciplinary team members; increased employees' perceptions of fairness related to clarity of role and expectations.
  • Implemented and managed HRIS for rapidly expanding firm with 65% personnel growth in six months.
2004 to 11/2004
  • Designed global blended sales and customer service training program for 10,000 + global sales representatives, including computer-based and classroom training materials; post survey results linked training program with increased sales by 100% by year-end 2006, improved employee satisfaction and decreased turnover by enhancing customer service knowledge and skills.
  • Conducted Train the Trainer events for 25 training representatives from the Americas, Europe, Asia and Australia.
  • Managed global SME team development, communication, content creation, and work process.
  • Coordinated graphics development and CBT engineering with vendors.
  • Conducted pilot testing in target market regions, including 10 global sales managers and 30 sales representatives.
  • Provided support to global market organizations for program translation and implementation.
2003 to 2004
  • Conducted needs assessment, designed sales and customer service training program; decreased customer complaints by 50% in second following quarter.
  • Developed new hire orientation training and policy/procedures manual for rapidly growing specialty marketing firm.
2003 to 11/2003
Contractor, Survey design, implementation, reporting Association Of Women In Communications (local Chapter) City, STATE,
  • Designed and implemented online survey project to assess diversity programs of 300+ local businesses; overall response rate of 92% achieved, up from 23% response rate from previous year.
  • Created and implemented development plans for national survey project.
Education and Training
Expected in 1 2002
Recipient of Master of Arts: Industrial/Organizational Psychology
University of Tulsa - Tulsa, OK
GPA: GPA: 3.9
Industrial/Organizational Psychology GPA: 3.9
Expected in 1 2000
Bachelor's degree: Psychology Business
Centenary College of Louisiana - Shreveport, LA
GPA: GPA: 4.0 Cum Laude. Recipient of Outstanding Graduate in Psychology Award, 2000; Honors Thesis completed
Psychology Business GPA: 4.0 Cum Laude. Recipient of Outstanding Graduate in Psychology Award, 2000; Honors Thesis completed
Skill Highlights
  • Leadership and staff training and development
  • Effectively influences others
  • Critical thinking proficiency
  • Performance driven and experience oriented
  • Energetic personality
  • Excellent interpersonal and coaching skills
  • Strategic thinker


Leadership and Organizational Development

Organizational behavioral and cultural change agent

Corporate training programs across all personnel levels.

Experience design

Strategic planning

Performance management, personnel, policies, process improvement,

Survey design, implementation, and reporting

Certifications / Awards / Activities
  • Association for Talent Development
  • California Awards for Performance Excellence (CAPE) Examiner Certification (2012)
  • California Council for Excellence Bear Award recipient for outstanding examiner for CAPE (2012)
  • Crucial Conversations, Vital Smarts Trainer Certification (2010)
  • Leadership Development program featured as Best Practice at CAPE conference 2010
  • Development Dimensions International (DDI) Facilitator Certification (2008)

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Resume Overview

School Attended

  • University of Tulsa
  • Centenary College of Louisiana

Job Titles Held:

  • Contractor, Survey design, implementation, reporting


  • Recipient of Master of Arts
  • Bachelor's degree

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