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lead unit secretary telemetry monitor technician resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Medical Office Administrative Specialist Administrative support professional offering excellent communication and listening skills, versatile office skills, and proficiency in Microsoft Office programs. Strong goal-oriented team player, adaptable to change, exceeding expectations. Able to work independently using strong time-management skills to organize multiple priorities and meet tight deadlines without compromising quality. - Key Skills - Appointment scheduling, Organization and time management, Attention to detail. Document production, Meeting minutes and itineraries, Medical terminology, Coordinate business functions and social events.
Skills
  • Client
  • Customer satisfaction
  • Database
  • Forms
  • Insurance
  • Medical Coding
  • Office
  • Nursing
  • Personnel
  • Protected health information
  • Quality
  • Quick
  • Repairs
  • Scheduling
  • Switchboard
  • Telephone
  • Phone
  • Reducing waste
Experience
Lead Unit Secretary / Telemetry Monitor Technician, 10/2013 to 05/2017
Children's Hospital Of The King's DaughtersVarious Locations, VA,
  • Scheduled discharge patient referrals and follow-up appointments.
  • Scanned protected health information into a medical records database.
  • Operated and managed a multi-line switchboard to route inbound and outbound calls appropriately.
  • Maintained nutritional and office supply levels through online purchase orders.
  • Collaborated with the IS department to facilitate equipment repairs, replacements, and maintenance.
  • Produced and sustained monthly inpatient stroke reports for departmental and hospital staff.
  • Set up equipment to prepare for patient procedures and tests.
  • Managed medical staff files, on-boarding documents, license renewals, and continuing education credits.
  • Selected Contributions:
  • Created a procedure manual for front desk workers to increase work flow and productivity (65%).
  • Implemented a more practical and systematic process to organize medical, nutritional, and office supply rooms to remove obsolete and unnecessary equipment, reduce waste, and improve usage (80%).
  • Improved self-knowledge of cardiac rhythm analysis, and telemetry interpretation through Basic Life Support training and certification (100%)>
Medical Secretary / Front Desk Registration / Live Answer Coordinator, 08/2011 to 10/2013
Radial Commerce, IncShepherdsville, KY,
  • Interviewed patients to collect medical information and insurance details.
  • Created and maintained accurate and confidential patient files.
  • Updated patient financial information to ensure accuracy.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy [Type] office with [Number] providers.
  • Selected Contributions:
  • Increased daily phone room productivity by 17%, emphasizing quality and quantity, and maximizing customer satisfaction through quick turn-around time of all calls received and answered.
  • Achieved 85% of monthly telephone and efficiency benchmarks due to accurately capturing key customer data on first attempt.
Unit Secretary, 06/2008 to 08/2011
Carolinas Medical CenterCity, STATE,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Retrieved physicians' paperwork, including lab test requests.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Worked with [Type] doctors to prepare correct equipment and supplies for over [Number] daily [Type] appointments.
Administrative Assistant, 02/1997 to 08/2007
Atotech USA, IncCity, STATE,
  • Created and maintained spreadsheets and developed administrative reports.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Set up and maintained physical and electronic filing systems.
  • Created PowerPoint presentations used for business development.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Education and Training
Medical Coding Specialist Certificate: Office Systems Technology, Expected in 2017 to University of North Carolina Charlotte - ,
GPA:
Medical Secretary Certificate: , Expected in 1997 to York Technical College - Rock Hill, SC
GPA:
: , Expected in to York Technical College - Rock Hill, SC
GPA:
Activities and Honors

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Resume Overview

School Attended

  • University of North Carolina Charlotte
  • York Technical College
  • York Technical College

Job Titles Held:

  • Lead Unit Secretary / Telemetry Monitor Technician
  • Medical Secretary / Front Desk Registration / Live Answer Coordinator
  • Unit Secretary
  • Administrative Assistant

Degrees

  • Medical Coding Specialist Certificate
  • Medical Secretary Certificate
  • Some College (No Degree)

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