Lead Unit Secretary / Telemetry Monitor Technician Resume Example
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LEAD UNIT SECRETARY / TELEMETRY MONITOR TECHNICIAN
Summary
Medical Office Administrative Specialist
Administrative support professional offering excellent communication and listening skills, versatile office skills, and proficiency in Microsoft Office programs. Strong goal-oriented team player, adaptable to change, exceeding expectations. Able to work independently using strong time-management skills to organize multiple priorities and meet tight deadlines without compromising quality.
- Key Skills -
Appointment scheduling, Organization and time management, Attention to detail. Document production, Meeting minutes and itineraries, Medical terminology, Coordinate business functions and social events.
Skills
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Experience
10/2013 - 05/2017Children's Hospital Of The King's DaughtersVarious Locations , VA
Lead Unit Secretary / Telemetry Monitor Technician
- Scheduled discharge patient referrals and follow-up appointments.
- Scanned protected health information into a medical records database.
- Operated and managed a multi-line switchboard to route inbound and outbound calls appropriately.
- Maintained nutritional and office supply levels through online purchase orders.
- Collaborated with the IS department to facilitate equipment repairs, replacements, and maintenance.
- Produced and sustained monthly inpatient stroke reports for departmental and hospital staff.
- Set up equipment to prepare for patient procedures and tests.
- Managed medical staff files, on-boarding documents, license renewals, and continuing education credits.
- Selected Contributions:
- Created a procedure manual for front desk workers to increase work flow and productivity (65%).
- Implemented a more practical and systematic process to organize medical, nutritional, and office supply rooms to remove obsolete and unnecessary equipment, reduce waste, and improve usage (80%).
- Improved self-knowledge of cardiac rhythm analysis, and telemetry interpretation through Basic Life Support training and certification (100%)>
08/2011 - 10/2013Radial Commerce, IncShepherdsville , KY
Medical Secretary / Front Desk Registration / Live Answer Coordinator
- Interviewed patients to collect medical information and insurance details.
- Created and maintained accurate and confidential patient files.
- Updated patient financial information to ensure accuracy.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy [Type] office with [Number] providers.
- Selected Contributions:
- Increased daily phone room productivity by 17%, emphasizing quality and quantity, and maximizing customer satisfaction through quick turn-around time of all calls received and answered.
- Achieved 85% of monthly telephone and efficiency benchmarks due to accurately capturing key customer data on first attempt.
06/2008 - 08/2011Carolinas Medical CenterCity , STATE
Unit Secretary
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Retrieved physicians' paperwork, including lab test requests.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Transcribed doctors' orders, including medication and lab test requests.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Worked with [Type] doctors to prepare correct equipment and supplies for over [Number] daily [Type] appointments.
02/1997 - 08/2007Atotech USA, IncCity , STATE
Administrative Assistant
- Created and maintained spreadsheets and developed administrative reports.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Set up and maintained physical and electronic filing systems.
- Created PowerPoint presentations used for business development.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Education and Training
2017
Medical Coding Specialist Certificate in Office Systems TechnologyUniversity of North Carolina Charlotte
1997City, State
Medical Secretary CertificateYork Technical College
City, State
Some College (No Degree)York Technical College
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Resume Overview
School Attended
- University of North Carolina Charlotte
- York Technical College
Job Titles Held:
- Lead Unit Secretary / Telemetry Monitor Technician
- Medical Secretary / Front Desk Registration / Live Answer Coordinator
- Unit Secretary
- Administrative Assistant
Degrees
- Medical Coding Specialist Certificate in Office Systems Technology
Medical Secretary Certificate
Some College (No Degree)
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