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Lead Tso Transportation Security Officer Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Professional Lead Transportation Security Officer with a 12-year career maintaining traveler safety through effective and efficient security screenings. Adept at training and supervising junior security officers. Committed to helping officers reach potential and advance professionally.

Skills
  • Security station experience
  • Baggage inspections
  • Hazardous items knowledge
  • Behavioral observations
  • Mentoring new hires
  • Customer service and assistance
  • Organization and Time management
  • Computer skills
Education
Taylor Business Institute New York, NY Expected in : Accounting - GPA :

complected One year

Lehman College of The City University of New York The Bronx, NY Expected in : Liberal Arts And General Studies - GPA :
Riverside Coral Springs, FL, Expected in : Clinical Pastoral Counseling - GPA :

Child Education, Couples, and Addictions

Art And Design New York, NY, Expected in High School Diploma : - GPA :

Illustration

Work History
University Of Colorado Boulder - Lead (TSO) Transportation Security Officer
Boulder, CO, 10/2007 - Current
  • Managed team of 4 to 100 trained security professionals engaged in anti-terrorism activities.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations, as well as tactical MTA/Amtrak NYPD joint Task force.
  • Responded to 10 critical security incidents per hour by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions as trained BDO (behavioral detection Officer)
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Logistics Specialist, Inventory control, equipment maintenance
The Hertz Corporation - Night Dispatcher, Security Supervisors
Malden, MA, 06/2006 - 10/2007
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored employee activities, confirming compliance with security regulations.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls
  • Directed investigations to verify and resolve customer or shipper complaints
  • Developed and maintained courteous and effective working relationships
Klinda Creations - Office Manager
City, STATE, 05/2004 - 06/2006
  • Developed and initiated projects, managed costs, and monitored performance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Reined in project costs while meeting key milestones.
  • Established performance and service goals and held associates accountable for individual performance.
  • Fostered relationships with vendors to foster positive working relationships.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Oversaw quality control and productivity rates to increase revenue and production times
AmSam - Counter Sales Representative
City, STATE, 04/1996 - 05/2004
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Demonstrated products and specific features at customer locations and special events. trained contractors in equipment's and new methodologies
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
  • Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and confident competence
  • .
  • Processed accurate credit, debit, check and cash sales transactions for more than 75 customer orders per day
  • Developed strong rapport with customers and created positive impression of business
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions

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Resume Overview

School Attended
  • Taylor Business Institute
  • Lehman College of The City University of New York
  • Riverside
  • Art And Design
Job Titles Held:
  • Lead (TSO) Transportation Security Officer
  • Night Dispatcher, Security Supervisors
  • Office Manager
  • Counter Sales Representative
Degrees
  • High School Diploma