Qualified Lead Transportation Security Officer with a progressive career ensuring traveler safety through security screening. Skilled at coaching and training junior security officers. Dedicated to motivating security professionals and promoting skill development. Motivated professional offering Bachelors Degree in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Skills
Overseeing security details
New employee training
Handling sensitive information
Security equipment management
Advance imaging skills
Responding to emergencies
Hazardous items understanding
Behavioral analysis
Customer relations skills
Flexible
Work ethic
Friendly, positive attitude
First Aid/CPR
Customer relations
Calendars management
Employee training
Data entry
Schedule management
Proficient in MS Office Suite,PowerPoint,Excel,SharePoint,Skype,MS Teams, Zoom, Linux
Experience
08/XXX0 to Current
Lead Transportation Security OfficerDepartment Of Homeland Security – Raleigh, NC,
Monitored and conducted passenger screening.
Designed action plans to respond to emergency situations.
Supervised and mentored team of 40 security officers.
Attended ongoing education in Threat Detection.
Managed all security operations at Ronald Regan National Airport.
Guarded restricted areas to prevent unauthorized entry.
Upheld strong customer service standards while completing screenings.
Searched individuals and baggage for devices, weapons and other prohibited items.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Watched each individual to assess demeanor and look for suspicious behavior.
Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Completed routine and incident-related documentation.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Noted possible security issues and performed additional reviews.
Responded to emergency situations quickly to minimize risk and injury.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Communicated with other screening staff to promptly call attention to potential or active safety problems.
Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
Directed passengers clearly for quick movement through security screening process.
Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Circulated among patrons and customers to keep abreast of emergent security situations.
Assessed baggage which triggered alarms to determine whether additional search was warranted.
Operated scanning equipment to keep entrance lines moving efficiently.
Documented all security-related situations and submitted in-depth reports to superiors.
Patrolled Airport and Sterile and Non Sterile areas every 30 minutes to protect facilities and travelers.
04/2017 to 08/XXX0
Transportation Secuirty OfficerAetna Inc. – Middletown, DE,
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Investigated alarms and disturbances to maintain safety.
Searched individuals and baggage for devices, weapons and other prohibited items.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Circulated among patrons and customers to keep abreast of emergent security situations.
Operated scanning equipment to keep entrance lines moving efficiently.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Operated and maintained x-ray and metal detection devices at building checkpoints.
Guarded restricted areas to prevent unauthorized entry.
Monitored and conducted passenger screening.
Upheld strong customer service standards while completing screenings.
Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Watched each individual to assess demeanor and look for suspicious behavior.
Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Noted possible security issues and performed additional reviews.
Responded to emergency situations quickly to minimize risk and injury.
Communicated with other screening staff to promptly call attention to potential or active safety problems.
Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
Directed passengers clearly for quick movement through security screening process.
Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Assessed baggage which triggered alarms to determine whether additional search was warranted.
01/XXX0 to 05/XXX0
Admistrative Assistant -Detailed OpportunityCISA – City, STATE,
Aligned office procedures with short- and long-term goals to reduce wasted labor or materials resources.
Reorganized meeting spaces to maximize physical space without sacrificing comfort.
Liaised with IT and human resources teams to establish best practices for new employee onboarding.
Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
Managed administrative processes and prepared key reports and documentation.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Conducted research using various media sources to obtain relevant data for staff requirements.
Guided administrative and professional staff through computer and software problems.
Managed calendar of 3 senior managers daily.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Managed phone calls from clients during executives' absences and delivered informative answers to questions.
06/2013 to 08/2015
Administrative AssistantDepartment Of Justice – City, STATE,
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Conducted research using various media sources to obtain relevant data for staff requirements.
Controlled building access by supplying key cards to employees and visitors.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Answered phone calls by 2 ring and asked appropriate questions to determine which department or staff member could be of service.
Reviewed and edited correspondence prior to release and submission for signature.
Drafted documents for internal meetings.
Processed incoming mail and packages and placed envelopes in bins for employees.
Education and Training
Expected in 05/2016
Bachelor of Arts: Criminal Justice Virginia State University - Petersburg VA, GPA:
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