lead transportation security officer resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) XXX-1000, resumesample@example.com
Professional Summary
Hard-working, results-driven professional with the ability to multi-task, working independently and as a team player to achieve the goal and/or mission. My purpose with any organization I join is to become a servant leader. My goal is to help everyone around me reach their full potential. “Being a great leader is all about having a genuine willingness and a true commitment to lead others to achieve a common vision and goals through positive influence. No leader can ever achieve anything great or long-lasting all alone.” John Maxwell
Skills
Multitasking Abilities
Interpersonal Communication
Teambuilding
Active Listening
Customer service
Training/development
Coaching/mentoring
Leadership
Work History
10/2011 to CurrentLead Transportation Security OfficerDepartment Of Homeland Security | Elizabeth, NJ,
Safeguarded transportation operations at commercial airports and railway stations.
Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
Conducting and supervising subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo.
Overseeing screening checkpoint(s) and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel.
Participating in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required.
Participating in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors.
Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
Preparing various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed.
Developing incident information and reports for Law Enforcement Officers (LEOs) and superiors.
Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
Assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; coaching and developing employees
Recommending corrective or disciplinary actions; resolving routine problems that typically impact the objectives of the organizational unit
09/2015 to 12/2019Behavior Detection OfficerG4s | Bridgeport, AL,
Verified proper radio traffic to inform dispatchers and supervisors of pertinent incidents and activities.
Responded accordingly to policies and appropriately dealt with suspicious behavior, items and vehicles.
Deterred terrorist activity, violent attacks and other malicious acts through patrolling, searching for suspicion indicators and assessing threat potential.
Utilized quick decision-making skills and sound judgment to act in accordance with policies, procedures and state statue.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Developed and maintained courteous and effective working relationships.
Exceeded goals through effective task prioritization and great work ethic.
Conduct screening operations to ensure the safety of all personnel and passengers.
Provide high level of protection to air travelers, airports, and airplanes.
Recognize and recommend correction of improper use or application of equipment, providing guidance to co-workers, and answer routine questions presented by co-workers and supervisors.
Assist as a mentor/trainer to employees.
Manage self-performance through continual training with voluntary selection of additional on-line learning and management courses
Apply human relations skills to obtain individual voluntary compliance
Recognizes suspicious persons (conduct, language, expressions, etc.) and clothing, objects, instruments, tools, bags, etc. which deviate from standards of normalcy for TSA check points.
Control access to sensitive/restricted areas where there is potential for breach of security, public safety or public health.
Acts as first responder to all types of emergencies or volatile situations such as terrorist attacks, bomb threats and other emergencies.
Performs fixed post operations located within TSA area of operations.
Perform pat down searches, operate an x-ray machine, screen baggage, and review boarding passes.
Participating in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors.
11/2007 to 10/2011Assistant ManagerKum & Go | Williamsburg, IA,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed customer satisfaction by identifying and resolving customer concerns and complaints.
Ensured that the car wash meet quality standards by managing the overall vehicle flow and car wash production.
Conducted ongoing safety and training meeting to ensure that the car wash is in compliance with all the government and safety standards.
Delegated day-to-day operations which includes perform opening and closing duties by maintaining car wash equipment.
Managed the ordering of all the chemicals, parts, and car wash accessories.
Recruited, hired, and managed a team of 5-6 employees
Provide feedback, coaching, and corrective action to employees as needed to maintain standards and improve performance.
Responsible for training all new employees to become proficient at all car wash task over a 30day probation period.
Created scenarios and questions to test the employees knowledge of the standard operating procedures.
Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
Education
Expected in 12/2008 to to Bachelor of Arts | Journalism, BroadcastGeorgia State University, Atlanta, GAGPA:
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