Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Lead Transportation Security Officer with 9 year career maintaining traveler safety through effective and efficient security screenings. Detailed Lead Transportation Security Officer with the proven ability to maintain composure in high-stress situations. Possess critical thinking skills to quickly respond to security issues. Experienced supervising teams of approximately 30 security officers, effectively identify and remove contraband and prevent unauthorized individuals from accessing sensitive areas. Open and clear communicator with decisive nature and sound judgment. Committed to helping officers reach potential and advance professionally.

  • AS400, Graphic User Interface
  • Microsoft Office products
  • Editing/ Proofreading
  • Project organization
  • Process improvement
  • Excel, Outlook/ Word
  • Data Entry/ Policy Adherence
  • Scheduling/ Prioritizing
  • Problem resolution
  • Written and Oral Communication
Work History
06/2011 to Current
Lead Transportation Security Officer Department Of Homeland Security Greenwood Village, CO,
  • Supervise team of Transportation Security Officers daily during screening operations emphasizing utilization of SPOT techniques while at TDC or Property Search Officer for example.
  • Maintain collaborative relationship with TSSEs, Law Enforcement Officers, Stakeholders and TSA Management during passenger checkpoint or VIPR operations.
  • Participate in interagency committees, example; DFW FY2019 Leadership Offsite Planning Session (the only LTSO present in meeting) present and gather information regarding issues of concern and to build beneficial working relationships with DFW TSA management and stakeholders.
  • Ensure all information is disseminated to superiors regarding emergency situations or issues; including severe weather, natural disasters, terrorist attacks or other significant event.
  • Engage officers on a daily basis through daily shift briefings, training, or by observing the performance of screening functions of TSOs. Emphasizing the importance of threat detection ensuring officers maintain a high level of knowledge regarding current screening policies and procedures. Mitigate potential threats to aviation while maintaining situational awareness in a stressful environment.
  • Coordinate staffing ratios with the Coordination Center Manager and Scheduling Officer to alleviate daily staffing shortages at Terminal checkpoints. Inform Coordination Center Manager and Scheduling Officer of staffing ratio shortages at checkpoints and the daily staffing ratios were increased to properly staff the checkpoint according to EAPS operational requirements. Regularly review emergency call information (bomb threat, breach, applicable Transportation Security Operations Center (TSOC) incidents, etc.) and transferred information in accordance with local procedures.
  • Oversee senior employees or supervisors preparing reports and briefings on issues related to significant security incidents such as bomb threats, onboard disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  • Prioritized the significance of events and followed TSOC guidelines when reporting significant airport incidents. Recognize when an important incident may need further review by FSD or Superiors and to share all information in order to assist in incident resolution.
  • Supervised writing detailed incident reports providing valuable information needed to proceed with investigations.
  • Resolve informal complaints of both employees and passengers using mediation and conflict resolution techniques.
  • Supervisor: Justin Swindle 682-287-5235
02/2009 to 06/2011
Guidance Technician Trinity Health Corporation South Sioux City, NE,
  • Supervised clerical staff use Graphic User Interface applications and manual processes to maintain student cumulative records. Managed and responsible for physical and electronic files.
  • Supervised enrollment and withdrawing of students throughout school year.
  • Supervised the accurate and timely data entry of graduating student information into school district Graphic User Interface.
  • Supervised preparation, administrative and training duties for state-mandated student testing.
  • Trained teachers and support staff in proper implementation of State mandated testing procedures.
  • Supervised security functions to ensure integrity of testing materials and ensured adherence to testing protocols and guidelines.
  • Supervised Student Cumulative Records project; resulting in timely, complete and accurate data entry input of student cumulative records of graduating students utilizing school district graphic user interface.
  • Supervised school garden, canned food drives, assist students with dressing for 6th grade graduation, acquired clothes (as needed) for those students who were economically disadvantaged, Acquired school supplies, breakfast and snack items for economically disadvantaged students, Reading tutor.
  • Supervisor: David Gutierrez (682-867-3800)
11/2003 to 02/2009
Registrar Arlington Independent School District, Arlington High School City, STATE,
  • Supervised student record management using Graphic User Interface applications and manual processes.
  • Manage and maintain physical and electronic files for over 3,000 students.
  • Managed confidential and proprietary information utilizing computer business applications (Word, Excel), AS400 for communication.
  • Utilized oral and written communication with internal and external school district entities.
  • Ensure active enforcement of district security policies and interaction with law enforcement to ensure student safety and protection.
  • Monitor fire system panel and alert school district security or fire department personnel of any irregularity.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Ordered supplies based on stock quantities, expected usage and budget limitations
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Processed registrations with attention to compliance with operational policies and school district standards.
  • Collected, arranged and input information into database system.
  • Greeted every parent and student with personable approach and provided knowledgeable service.
Expected in
High School:
Capitol Hill High School - Oklahoma City, OK
Expected in
: General Studies
Oklahoma City Community College - Oklahoma City, OK
Expected in
: General Studies
University of Texas At Arlington - Arlington, TX,
Additional Information
  • OJT Training Mentor, FEMA / SURGE Capacity Force, Safety Team Member, Completed United States Secret Service training for the 2013 and 2017 Presidential Inaugurations, Completed United States Secret Service Training for the 2015 Papal Visit, Passenger Support Specialist Training, Screening Operations Subject Matter Expert.

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School Attended

  • Capitol Hill High School
  • Oklahoma City Community College
  • University of Texas At Arlington

Job Titles Held:

  • Lead Transportation Security Officer
  • Guidance Technician
  • Registrar


  • High School

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