Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Professional Lead Transportation Security Officer with 9 year career maintaining traveler safety through effective and efficient security screenings. Adept at training and supervising junior security officers. Detailed Lead Transportation Security Officer with the proven ability to maintain composure in high-stress situations. Offering critical thinking skills to quickly respond to security issues. Experienced leading teams of approximately 30 security officers. Committed to helping officers reach potential and advance professionally. Effectively identify and remove contraband and prevent unauthorized individuals from accessing sensitive areas. Open and clear communicator with decisive nature and sound judgment.
Skills
Administrative, Written
Administrative support, Written communication
Excel, Outlook/ Word
Coach, Mentoring
Data Entry/ Policy Adherence
Scheduling
Hazardous items knowledge
Problem resolution
Mentor
AS400, Graphic User Interface
Microsoft Office products
Conflict resolution
Editing/ Proofreading
Quality control guidelines
Project organization
Process improvement
Work History
06/2011 to Current
Lead Transportation Security OfficerDepartment Of Homeland Security – Spokane, WA,
Responsible for supervising and directing my team of Transportation Security Officers during daily screening activities of passengers and their carry- on luggage.
Maintained certifications on all screening equipment, processes, and procedures while assuring the team I manage is successful in their abilities to identify dangerous objects in baggage, cargo on passengers.
Oversee, mentor, coach, guide and counsel officers daily to adhere to SOP guidelines while using expertise to manage officers’ actions with the traveling public while preventing prohibited objects from being transported onto aircraft.
Continuously maintain current working knowledge of SOP.
Subject matter expert while exercising tact and confidence during the performance of searches; to include hand-wand, pat-down, and passenger baggage searches.
Ensure the integrity and security of terminal entry points and exits; Interact with the public, giving directions and responding to inquiries.
Work with airline partners and other interested parties to assure that the processes are understood and that all interests are aware of changing situations.
Engage officers on a daily basis through daily shift briefings, training, or by observing the performance of screening functions of TSOs.
Emphasizing the importance of threat detection and to ensure officers maintain a high level of knowledge regarding current screening policies and procedures Mitigate potential threats to aviation while maintaining situational awareness in a stressful environment.
Engage with stakeholders and Law Enforcement Officers as needed.
Resolve issues with passengers without escalating the passengers.
Assign duties of subordinate officers and assure that the screening processes are intact.
I review, document and submit complete and accurate data daily to Terminal Management or TSA Coordination Center.
I assign workloads and tasks, balancing the most skilled officers within their capacities while adjusting daily tasking for officer lunches and breaks.
Maintain equipment, perform calibrations, data capture and identify work order situations.
I coordinate staffing ratios with the Coordination Center Manager and Scheduling Officer to alleviate daily staffing shortages at Terminal checkpoints.
The Coordination Center Manager and Scheduling Officer acknowledged the staffing ratio shortages at the checkpoint and the daily staffing ratios were increased to properly staff the checkpoint according to EAPS operational requirements.
Regularly review emergency call information (bomb threat, breach, applicable Transportation Security Operations Center (TSOC) incidents, etc.) and transferred information in accordance with local procedures.
Responsible for proofreading and editing incident reports, checkpoint incident reports for accuracy and completeness to ensure proper reporting procedures have been followed.
While in the TSA Coordination Center I entered pertinent information regarding incident report data using various systems such as PARIS, SIRT, PMIS, and AIM.
Oversee senior employees or supervisors preparing reports and briefings on issues related to significant security incidents such as bomb threats, onboard disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
I prioritized the significance of events and followed TSOC guidelines when reporting significant airport incidents.
Work in unison with Management and Law Enforcement Officers with inquiries for information or investigations that may be initiated against a regulated party.
Responsible for writing detailed Incident Reports providing valuable information needed to proceed with investigations.
Resolve informal complaints of both employees and passengers using mediation and conflict resolution techniques.
Supervisor: Justin Swindle 682-287-5235
02/2009 to 06/2011
Guidance TechnicianTrinity Health Corporation – Plymouth, IN,
Student record management using Graphic User Interface applications and manual processes; Manage and maintain physical and electronic files; Personally enrolled and withdrew students at beginning and end of school year; Personally processed data entry of graduating student information into Graphic User Interface processes; Preparation, administrative and training duties for state-mandated student testing; Trained teachers and support staff in proper implementation of State mandated testing procedures; Day to day administrative support to Principal, Assistant Principal and Counseling offices; Daily use of business applications (Word, Excel, Graphic User interfaces); Perform security functions to ensure integrity of testing materials; Enforce testing procedure guidelines; Daily inter office and external communication (written, verbal and electronic) with faculty, staff and administrative personnel; Monitoring duties to ensure student, faculty and staff safety; Morning and lunch duty solely in charge of monitoring 60-80 third and fourth grade students before teachers arrived to school; Coordinate collection and distribution of clothing and school supplies for economically disadvantaged students.
PTA Volunteer assisted with school garden, canned food drives; Elementary school dance chaperone; Assist students with dressing for 6th grade graduation, acquired clothes for those who were economically disadvantaged; Acquired school supplies, breakfast and snack items for economically disadvantaged students; Reading tutor.
Supervisor: David Gutierrez (682-867-3800)
Led Student Cumulative Records project; resulting in complete and accurate data entry input of student cumulative records of graduating students utilizing school district graphic user interface.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in time saving processes used to achieve improved project efficiency and accuracy.
11/2003 to 02/2009
RegistrarArlington Independent School District, Arlington High School – City, STATE,
Oversaw student record management using Graphic User Interface applications and manual processes; Manage and maintain physical and electronic files for over 3,000 students; Managed confidential and proprietary information; Utilized computer business applications (Word, Excel), AS400 for communication, report generation and data updates; Verbal and written communication with internal and external school district entities; Face to Face interaction with students and parents on a daily basis who were at times confrontational; Active enforcement of district security policies and interaction with law enforcement to ensure student safety and protection.
Monitor fire system panel and alert school district security or fire department personnel of any irregularity.
Organized, reviewed and filed paperwork for secure recordkeeping.
Ordered supplies based on stock quantities, expected usage and budget limitations.
Processed registrations with attention to compliance with operational policies and school district standards.
Verified paperwork accuracy and checked for completion prior to processing.
Generated reports of findings to help management with making key decisions.
Collected, arranged and input information into database system.
Education
Expected in
High School: Capitol Hill High School - Oklahoma City, OK GPA:
Expected in
: General Studies Oklahoma City Community College - Oklahoma City, OK GPA:
Expected in
: General Studies University of Texas At Arlington - Arlington, TX, GPA:
Additional Information
OJT Training Mentor, FEMA / SURGE Capacity Force, Safety Team Member, Completed United States Secret Service training for the 2013 and 2017 Presidential Inaugurations, Completed United States Secret Service Training for the 2015 Papal Visit, Passenger Support Specialist Training, Screening Operations Subject Matter Expert.
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