Lead Transportation Security Officer, 07/2015 to 07/2017 Transportation Security Administration – Los Angeles, CA
Entered data following procedures to keep information private
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Informed and supported business leaders through consistent communication and administrative support duties
Provided clerical support by copying, faxing and filing documents
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Managed office and checkpoint inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs
Identified, distributed, and balanced workloads and tasks among employees in accordance with established workflow and skill level
Made adjustments to accomplish the workload in accordance with established priorities
Resolved simple, informal complaints of employees and referring others such as formal grievances and appeals to the supervisor, or an appropriate management official; and serving as coach,
facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members
Providing input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc
Implementing security screening procedures in accordance with TSA objectives and directives
Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information
Responding to breaches of security and emergency situations.
Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.)
Screened Passengers to counter safety threats
Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk
Operated X-ray screening machines and tools to check people, containers and personal belongings
Transportation Security Officer, 11/2007 to 07/2015 Transportation Security Administration – Los Angeles, CA
Entered data following procedures to keep information private
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Provided clerical support by copying, faxing and filing documents
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Provided front line security and protection of air travelers, aircrafts and Los Angeles International Airport by preventing prohibited items from being transported into the secure areas and onto the aircrafts at the Security Screening Checkpoint (SSCP)
