Lead Transportation Security Officer Resume Example
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LEAD TRANSPORTATION SECURITY OFFICER
Professional Summary
Skills
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Work History
Lead Transportation Security Officer, 07/2015 to 07/2017
Department Of Homeland Security – Aberdeen , SD
Department Of Homeland Security – Aberdeen , SD
- Entered data following procedures to keep information private
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Informed and supported business leaders through consistent communication and administrative support duties
- Provided clerical support by copying, faxing and filing documents
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Managed office and checkpoint inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
- Responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs
- Identified, distributed, and balanced workloads and tasks among employees in accordance with established workflow and skill level
- Made adjustments to accomplish the workload in accordance with established priorities
- Resolved simple, informal complaints of employees and referring others such as formal grievances and appeals to the supervisor, or an appropriate management official; and serving as coach,
facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members - Providing input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc
- Implementing security screening procedures in accordance with TSA objectives and directives
- Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information
- Responding to breaches of security and emergency situations.
Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.) - Screened Passengers to counter safety threats
- Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk
- Operated X-ray screening machines and tools to check people, containers and personal belongings
Transportation Security Officer, 11/2007 to 07/2015
Rochester Armored Car – Lincoln , NE
Rochester Armored Car – Lincoln , NE
- Entered data following procedures to keep information private
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Provided clerical support by copying, faxing and filing documents
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
- Provided front line security and protection of air travelers, aircrafts and Los Angeles International Airport by preventing prohibited items from being transported into the secure areas and onto the aircrafts at the Security Screening Checkpoint (SSCP)
- Operate Threat image projection Ready X-ray machines (TRX), Explosives Trace Detectors (ETD),Bottled Liquid Scanners (BLS) and Advanced Imagery Technology (AIT) Whole Body Imagers (WBI)
- Perform body pat-downs and baggage searches
- Monitor Walk-Thru Metal Detector (WTMD) and SSCP Exit Lane
- Perform calibration, verification and daily maintenance on Itemiser DX ETD's
- Perform verifications on Ceia WTMD's and Rapiscan 620DV TRX's
- Identified potential security concerns and completed additional checks
- Observed behavior of personnel and guests to look for suspicious. actions
- Maintained strong customer service while conducting all screenings
Operator, 09/2006 to 10/2007
Kerry Ingredients And Flavours – Beloit , WI
Kerry Ingredients And Flavours – Beloit , WI
- Pleasantly greeted all callers and asked how to be of assistance
- Operated computers and fax machines to send and receive messages to customers and coworkers
- Connected callers with appropriate professional, department or business
- Performed data entry operations to update database with customer responses
- Processed customer calls by accurately logging all pertinent information
- Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
- Searched relevant directories to find contacts, business addresses, and information for customers and employees
- Assisted over 1000 customers daily by answering questions and transferring to appropriate departments
- Refunded callers for incorrectly dialed numbers or inaccurate cell phone charges
- Managed 3 to 4 calls within a minute
- Demonstrated mastery skills of customer service skills ranging from national listings, weather reports, horoscopes etc. within the specific time frame
- Searched and found finding within 26 second call time
- Assisted customers with billing issues
Cashier, 09/2003 to 04/2005
Coborn's – New Ulm , MN
Coborn's – New Ulm , MN
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Used cash registers and POS systems to request and record customer orders and compute bills
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age and refusing alcohol sales to underage customers
- Assisted customers in the Bakery department
- Assisted customers in the Meat department
Education
Cosmetology: CosmetologyUniversal of College/ Compton College - City
High School DiplomaWoodrow Wilson High School - City
Certifications
- Leadership Training 2016
- Certified in Hazmat disposal and Hazmat Transporting 2014
- Certified in Advanced Image Technology (AIT) Automatic Target Recognition (ATR): 2013
- Certified in Behavior Awareness: 2013
- Certificate of Completion, Engage!: 2007
- Imagery Mastery Test (IMT) Certificate: 2007
- Certificate of Completion, Conflict Management Essentials: 2007
- Basic Screener Training Program Certificate: 2007
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Resume Overview
School Attended
- Universal of College/ Compton College
- Woodrow Wilson High School
Job Titles Held:
- Lead Transportation Security Officer
- Transportation Security Officer
- Operator
- Cashier
Degrees
- Cosmetology :
High School Diploma
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