Lead Transportation Security Officer Resume Example Company Name

LEAD TRANSPORTATION SECURITY OFFICER

Professional Summary

Skills

Data entry
Microsoft Office
Computer Proficient
45 WPM typing
Administrative Support
Professional phone etiquette
Multi-line telephone systems

Excellent communication skills
Answering incoming calls
Team Management
Mentoring new hires
New employee training
Skilled in conflict resolution
Money handling experience

Work History

Lead Transportation Security Officer, 07/2015 to 07/2017
Company Name – City, State

Entered data following procedures to keep information private
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Informed and supported business leaders through consistent communication and administrative support duties
Provided clerical support by copying, faxing and filing documents
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Managed office and checkpoint inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs
Identified, distributed, and balanced workloads and tasks among employees in accordance with established workflow and skill level
Made adjustments to accomplish the workload in accordance with established priorities
Resolved simple, informal complaints of employees and referring others such as formal grievances and appeals to the supervisor, or an appropriate management official; and serving as coach,
facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members
Providing input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc
Implementing security screening procedures in accordance with TSA objectives and directives
Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information
Responding to breaches of security and emergency situations.
Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.)
Screened Passengers to counter safety threats
Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk
Operated X-ray screening machines and tools to check people, containers and personal belongings

Transportation Security Officer, 11/2007 to 07/2015
Company Name – City, State

Entered data following procedures to keep information private
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Provided clerical support by copying, faxing and filing documents
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Provided front line security and protection of air travelers, aircrafts and Los Angeles International Airport by preventing prohibited items from being transported into the secure areas and onto the aircrafts at the Security Screening Checkpoint (SSCP)
Operate Threat image projection Ready X-ray machines (TRX), Explosives Trace Detectors (ETD),Bottled Liquid Scanners (BLS) and Advanced Imagery Technology (AIT) Whole Body Imagers (WBI)
Perform body pat-downs and baggage searches
Monitor Walk-Thru Metal Detector (WTMD) and SSCP Exit Lane
Perform calibration, verification and daily maintenance on Itemiser DX ETD's
Perform verifications on Ceia WTMD's and Rapiscan 620DV TRX's
Identified potential security concerns and completed additional checks
Observed behavior of personnel and guests to look for suspicious. actions
Maintained strong customer service while conducting all screenings

Operator, 09/2006 to 10/2007
Company Name – City, State

Pleasantly greeted all callers and asked how to be of assistance
Operated computers and fax machines to send and receive messages to customers and coworkers
Connected callers with appropriate professional, department or business
Performed data entry operations to update database with customer responses
Processed customer calls by accurately logging all pertinent information
Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
Searched relevant directories to find contacts, business addresses, and information for customers and employees
Assisted over 1000 customers daily by answering questions and transferring to appropriate departments
Refunded callers for incorrectly dialed numbers or inaccurate cell phone charges
Managed 3 to 4 calls within a minute
Demonstrated mastery skills of customer service skills ranging from national listings, weather reports, horoscopes etc. within the specific time frame
Searched and found finding within 26 second call time
Assisted customers with billing issues

Cashier, 09/2003 to 04/2005
Company Name – City, State

Counted cash in register drawer at beginning and end of shift
Processed POS transactions, including checks, cash and credit purchases or refunds
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Used cash registers and POS systems to request and record customer orders and compute bills
Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Checked identification for proof-of-age and refusing alcohol sales to underage customers
Assisted customers in the Bakery department
Assisted customers in the Meat department

Education

Cosmetology: CosmetologyUniversal of College/ Compton College - City

High School DiplomaWoodrow Wilson High School - City

Certifications

Leadership Training 2016
Certified in Hazmat disposal and Hazmat Transporting 2014
Certified in Advanced Image Technology (AIT) Automatic Target Recognition (ATR): 2013
Certified in Behavior Awareness: 2013
Certificate of Completion, Engage!: 2007
Imagery Mastery Test (IMT) Certificate: 2007
Certificate of Completion, Conflict Management Essentials: 2007
Basic Screener Training Program Certificate: 2007

Resume Overview

School Attended

Universal of College/ Compton College
Woodrow Wilson High School

Job Titles Held:

Lead Transportation Security Officer
Transportation Security Officer
Operator
Cashier

Degrees

Cosmetology :
High School Diploma

Lead Transportation Security Officer Resume Example

Resume Score: 80%

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