Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Professional Lead Transportation Security Officer with 6.5year career maintaining traveler safety through effective and efficient security screenings. Adept at training and supervising junior security officers. Committed to helping officers reach potential and advance professionally.
Skills
- Behavioral observations
- Mentoring new hires
- Security screening
- Operating security equipment
- Imaging technology
- Quality control guidelines
- Customer service and assistance
- Organization and Time management
- Good listening skills
- Teambuilding
- Customer Service
- Conflict resolution
- Data management
- Written Communication
Education
Coursera , Expected in 09/2021 – – Certificate in Project Management : Project Management - :
Des Moines Area Community College Ankeny, IA Expected in 03/2021 – – Certificate in Homeland Security : Homeland Security - :
Clinton Community College Plattsburgh, NY Expected in 05/2013 – – Associate of Science : Social Sciences - :
Beekmantown Central School West Chazy, NY, Expected in 06/2004 – – NYS Regents Diploma : - :
Certifications
- Advanced Resolution Conflict Training - 2021
- Project Management, Coursera - 2021
- FEMA incident response training - 2020
Work History
Department Of Homeland Security - Lead Transportation Security Officer
Manassas, VA, 01/2015 - Current
Manassas, VA, 01/2015 - Current
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Managed team of 13 trained security professionals engaged in anti-terrorism activities.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Used Office and Excel to document and create incident reports and track required daily items.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Deployed to multiple locations to assist other agencies with completing their mission.
Arrow Financial Corporation - Teller Representative
Corinth, NY, 06/2018 - 09/2018
Corinth, NY, 06/2018 - 09/2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Sunrise Residential Treatment Center - Shift Supervisor
UT, State, 01/2004 - 03/2014
UT, State, 01/2004 - 03/2014
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Documented daily production and materials usage in Excel to track data for Manager review.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Roots - Sales Associate
Park City, UT, 06/2004 - 07/2008
Park City, UT, 06/2004 - 07/2008
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of an inventory management system.
- Supervised team of 13 staff members.
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Resume Overview
School Attended
- Coursera
- Des Moines Area Community College
- Clinton Community College
- Beekmantown Central School
Job Titles Held:
- Lead Transportation Security Officer
- Teller Representative
- Shift Supervisor
- Sales Associate
Degrees
- Certificate in Project Management
- Certificate in Homeland Security
- Associate of Science
- NYS Regents Diploma
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