with high levels of integrity and accuracy. Experience in cash handling, balancing drawers, and Operational
Procedures such as Branch audits, which include Vault, Atm, and processing and correcting MIS and CTR. And by helping customers and satisfy their needs, and offering superior customer service.
Monitoring, Mentoring and Coaching other Tellers performance, as well as Having extensive
knowledge of platform Banker side which include banking products and different types of loans for clients.
Experience in Establishing Loyal Clientele, and Strongly committed to provide clients and customers with an
Outstanding and Superior Service making their lives better, with an Outstanding Mentor Team Friendly Helping
Expanded client base by promoting new financial products.
Promoted all financial products by maintaining excellent service offering knowledge.
Achieved consistent recognition as a top sales performer.
Maximized revenue through improved sales techniques and branch productivity.
Established rapport with new clients to increase satisfaction and loyalty.
Created innovative financial solutions to meet customer needs and provide competitive edge.
Built client rapport to ensure consistent satisfaction and loyalty.
Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
Sold financial products including stocks, bonds and mutual funds.
Answered clients' questions about the purposes and details of financial plans and strategies.
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial
objectives, risk tolerance and other information needed to develop a financial plan.
Presented oral and written reports on general economic trends, individual corporations, and entire industries.
Recommended loan approvals and denials based on customer loan application reviews.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Maintained friendly and professional client interactions at all times.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Opened accounts with a cross sale ratio of 3 products opened.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
Received Employee of the Quarter Service award in may 2014.
Maintained confidentiality of bank records and client information.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Performed all position responsibilities accurately and in a timely manner.
Reported to each shift on time and ready to work.
Diligently restocked work stations and display cases.
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