3G, A+, A+ Certified, administrative, Analyst, attention to detail, Backup, billing, Budget, cabling, change management, Cisco, communications skills, Excellent communication, oral, hardware upgrades, hardware, contracts, conversion, Cost Control, customer service skills, customer support, databases, desktops, Disaster Recovery, documentation, Email, fiber optics, frame, functional, Help Desk, Hospice, IBM, IP, laptops, leadership, linux, logging, logistics, Mac's, Access, MCP, Exchange, mail, office, migration, NEC, Network, Networking, optimization, organizational skills, PBX, PC's, PC Support, phone system, telephone systems, policies, pricing, processes, Process Improvement, Project Planning, Quality, RFP, shipping, SLA, switchboard, systems integration, Team player, user support, Technician, telecommunications, Telecom, Telecommunication, Phones, phone, television, triage, troubleshoot, upgrades, Vendor Relations, video conferencing, workflow, written, written communication skills