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lead tech medical equipment tech warehouse tech resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A hardworking and reliable Lead Tech focused on going above & beyond to support the team,company and serve customers. Trained in all equipment and provide necessary training to all customers. Motivated to continue to learn and grow as a professional. An expert in customer service with 30 years of collection work and experience, 5 years as a Medical Equipment Technician. I am always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work area at all times.

Skills
  • Operate & repair equipment
  • Inspect equipment and facilities & residences
  • Assemble Equipment
  • Disinfect & Clean equipment
  • Resolve technical problems
  • Test equipment operations
  • Inspect equipment
  • Prepare equipments layouts
  • Set up equipment
Education and Training
LaSalle University Chicago, Illinois, Expected in 08/1975 High School Diploma : - GPA :
South Suburban College of Cook County South Holland, IL Expected in : - GPA :
Experience
Satellite Healthcare - Lead Tech-Medical Equipment Tech-Warehouse Tech
Hollister, CA, 04/2019 - 03/2021
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Managed quality control and maintained high level of customer satisfaction.
  • Entered and distributed work orders to other technicians.
  • Tested components, assemblies and systems to diagnose problems.
  • Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
  • Fostered relationships with internal and external customers.
  • Enforced compliance with quality standards to maintain production requirements and sustain business operations.
  • Drove team performance through training, coaching and motivation of line employees.
  • Recommended corrective and preventive actions to boost product reliability.
  • Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
  • Developed and actualized policies and procedures to promote occupational health and safety best practices.
Kinex Medical Company - Warehouse/Delivery & Repair Technician
City, STATE, 04/2018 - 03/2019
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Contacted customers prior to pickup to coordinate pickup times.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 25%.
  • Pulled and reviewed 35 daily customer tickets to successfully pickup orders.
Accountemps - A/R Collection Specialist
City, STATE, 02/2017 - 03/2018
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over 60 days past due to resolve delinquencies.
  • Oversaw disputes resolution and reconciliation for 1500 client accounts.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving 75% recovery rate.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Turturillo & Associates, Inc - Insurance Agent & Collection Specialist
City, STATE, 10/2009 - 02/2017
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Provided quick turnaround time when customers called with questions, usually within 2 hours.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Completed skip traces on customers failing respond to collection efforts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Negotiated rates with customers and entered payments into accounting system.
Company Name - Hospice Field Operations Supervisor
City, State, 03/2021 - 02/2022
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Directed and managed Warehouse work.
  • Coached technicians on how to properly accomplish Concentrator Usage, Nebulizer Usage and other equipment.
  • Optimized delivery of Hospice Equipment by conducting assessments, overseeing work and proactively solving routine and complex problems.
  • Monitored work of 10 employees and filed 10 of direct reports.
  • Collaborated with managers to assess needs and develop program plans.
  • Evaluated warehouse work and developed improvement plans.
  • Proposed, developed, and managed employee recognition programs.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.
  • Reported project progress, site problems, and labor status to Field Operations Manager.
  • Trained and monitored employees to teach daily tasks and improve performance.
Activities and Honors

United States Navy Veteran

Station Aboard the U.S.S. Ponce LPD-15 (now decommissioned)

3rd Class Postal Clerk, Master at Arms

Honorably Discharged with an RER1 discharged code

Commendations:

  • Honorable Discharge
  • National Defense Medal
  • Navy Good Conduct
  • Humanitarian Service Award
  • Armed Forces Expeditionary Service
  • Cold War Victory Commemorative
  • United States Navy Commemorative
  • Sea Service Commemorative
  • American Defense Commemorative
  • Expert Pistol & Rifleman

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Resume Overview

School Attended

  • LaSalle University
  • South Suburban College of Cook County

Job Titles Held:

  • Lead Tech-Medical Equipment Tech-Warehouse Tech
  • Warehouse/Delivery & Repair Technician
  • A/R Collection Specialist
  • Insurance Agent & Collection Specialist
  • Hospice Field Operations Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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